Relationship Manager

Posted 10 Days Ago
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Lagos, Lagos Island, Lagos
Senior level
Fintech • Payments • Financial Services
The Role
The Relationship Manager will lead merchant acquiring businesses across various sectors, developing growth strategies, managing a sales team, and monitoring KPIs to consistently exceed targets. Responsibilities include understanding product offerings, engaging with merchants, and providing competitive market feedback to achieve sales goals.
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Description

About the company

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative .

The Relationship Manager will drive offline merchant acquiring businesses (Chain Stores, restaurants, Supermarkets, FMCG, Pharmacy, Betting, etc.), and develop strategies to increase sales revenue.

Roles and Responsibilities:

  • S/he will be responsible for driving the business of Merchant acquiring in the different merchant sectors (Supermarket, Pharmacies, Filling Stations, Eateries & Restaurants, Lounge and Bar and Hotels), within the Region, and developing & deploring strategies to increase sales revenue.
  • Developing plans and strategic initiatives for growing the Merchant Acquisition business and achieving the company's sales goals;
  • Managing and leading the Merchant acquisition team within the Region, to deliver profitable growth.
  • Daily, Weekly, and Monthly monitoring of the KPI of the Merchant team within the assigned Region, ensuring all targets are met and exceeded consistently.
  • Drive the KAMs to ensure they hit all KPIs for the individual teams.
  • Hit target quotas for set KPIs for the Region(Transaction value, volume, and revenue).
  • Monitoring market trends and providing regular competitor feedback to the Merchant Acquisition Manager.
  • Have a good understanding of the business's products or services and be able to advise others about them.
  • Follow up with Merchants and ensure active and inactive merchants are visited and if need be, mobilize retrieval of POS from inactive business partners within the region.
Requirements
  • Bachelor’s Degree in Sales and Marketing or related fields.
  • A minimum of 6 to 8 years of experience in the Merchant business.
  • Must have an Android phone.
  • Proven experience managing a high-performance sales team.
  • Ability to motivate a team of Sales Managers for performance.
  • Extremely flexible, result-oriented, and hardworking with a strong track record of success.
  • Ability to self-motivate and manage self.
  • Good communication and interpersonal skills.
  • Customer orientation and ability to adapt/respond to different characters.
Benefits
  • Private Health Insurance
  • Performance Bonus
  • Pension Plan
  • Training & Development

Recruitment Process:

  • A screening call with a member of the recruitment team for 30 minutes.
  • Technical interview with the hiring manager for 30 to 60 minutes.

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The Company
Bengaluru, Karnataka
923 Employees
On-site Workplace
Year Founded: 2017

What We Do

FairMoney is building the leading mobile bank for emerging markets. Our goal is to rebuild Africa's money story by offering Tier 1 digital financial services to merchants and consumers alike.

In our key market; Nigeria, FairMoney is currently the Most downloaded fintech app in Nigeria with over 10 million downloads and the #1 digital bank in Nigeria.

FairMoney offers a range of digital financial products including, near-instant digital loans 24/7, investment products, savings, payments, and cards directly via its mobile app.
We give 10,000 loans daily (one every 8 seconds!) in Nigeria and India, and have banking operations in Nigeria, with over 6 million users.

We're backed by international investors and have raised a total of $89.9M in funding, to support our development.

FairMoney is unique thanks to its international exposure (with offices on 3 continents) and its impact-driven mission: we bring financial inclusion to underbanked people in emerging markets!

We are a team of close to 600 people, and for most of the positions, it's possible to join FairMoney remotely or in one of our offices: in Paris, Bangalore, Lagos, and Riga.

We value candidates who embrace our company values:
• Growth Mindset – We believe in the power of a Growth Mindset, not fixed or static.
• Big Plans, Bigger Ambitions - We make big plans, and have even Bigger Ambitions. We are here to build massive scale and drive the fintech revolution across Africa.
• Talent has no passport - We believe that Talent Has No Passport. While opportunity may not be evenly distributed across the world, talent is.
• Start with the Client – We Empathize with our users to optimize our impact. Many of us don’t live where our customers do - we must go in-depth to understand their pain points.

Discover our other values during your discussions with the team.

https://apply.workable.com/fairmoney/?lng=en

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