Relationship Manager

COMPANY: Canoe Intelligence
WEBSITE: https://canoeintelligence.com/
TITLE: Relationship Manager
LOCATION: Hybrid in London, UK
SALARY: 110,000 - 150,000 GBP OTE (based on London, will be adjusted for geo)
The Role:
As a Relationship Manager, you'll be joining an experienced team of Relationship Managers to lead long-term, strategic relationships with our clients. The Relationship Manager's role is to develop strategic relationships with key decision makers / C-Suite, ensure the successful adoption and overall health of clients, deliver value and ROI to clients, identify opportunities for growth, and own the client renewal process. This position will have direct access to the world's leading allocators of alternative investments and play an active role in designing the team and company's scale strategy.
What You'll Do:

• Build and maintain strong, long-lasting client relationships, across all client segments, within the EMEA region
• Collaborate with cross-functional teams including Client Success, Implementation, Support, Sales, and Leadership to drive retention and revenue growth
• Lead the adoption of best practices for client retention, including business reports
• Drive net dollar retention (post-sales expansion and renewals) for Canoe's clients

What We're Looking For:

• Previous experience owning a book of business where you were responsible for driving adoption, retention, growth, value realization, expansion, upselling, etc.
• Demonstrated ability to communicate, present, and influence key stakeholders
• Experience providing ROI presentations or business reviews to senior stakeholders
• Excellent listening, negotiation, and presentation skills
• Previous B2B SaaS experience is highly preferred
• Previous experience in financial services, FinTech, or alternative investments highly preferred
• Ability to travel, often overnight, into the EMEA region (roughly every month)

What You'll Get:

• A stipend for benefits, including medical, dental, & vision benefits
• Flexible PTO
• Pension contribution
• Flexible work from home policy
• Home office stipend
• Gym/Wifi reimbursement
• Employee Assistance Program
• Education assistance
• Parental Leave

Our Values:

• Client First -> Listen, and deliver client-centric solutions
• Be An Owner -> Take initiative, improve situations, drive positive outcomes
• Excellence -> Always set the highest standard for yourself and others
• Win Together -> 1 + 1 = 3

Who We Are:
Canoe is reimagining alternative investment data processes for hundreds of leading institutional investors, capital allocators, asset servicing firms and wealth managers. By combining industry expertise with the most sophisticated data capture technologies, Canoe's technology automates the highly-frustrating, time-consuming, and costly manual workflows related to alternative investment document and data management, extraction and delivery. With Canoe, clients can refocus capital and human resources on business performance and growth, increase efficiency, and gain deeper access to their data. Canoe's AI-driven platform was developed in 2013 for Portage Partners LLC, a private investment firm.
Canoe is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.