Relationship Manager - FinTech/Alternative Finance

• You are responsible for developing and implementing the strategic plan with the customer that drives growth, retention, and proven ROI for the customer 

• You will maintain close strategic partnerships across the customer organization, understanding customer KPI's and success metrics and business operations, market challenges and short-term initiatives 

• This will include supporting sales presentations and proposals to use Equifax solutions in a way that improves customer revenues, return on operations, reduces risk, and lowers expenses 

• You will gain trust through credibility, reliability, business intimacy and customer centricity 

• Partner with sales resources - account team - to exceed revenue goals 

• Manage existing business agreements and relationships, including the management and oversight of customer onboarding and solution delivery, fulfillment, use, and overall customer satisfaction 

• Identify, recommend, and implement improvements for using Equifax solutions, based on customers' feedback and through collaboration with internal Equifax partners 

• Contribute to territory strategy and customer account planning 

• Grow existing business relationships by identifying process and operational improvements to solution delivery, customer use, and solution impact to customers' financial priorities 

• Conduct, moderate and facilitate product trainings for customers on current or prospective products the customer is using or evaluating 

• Expand existing and create new customer relationships in new departments within a customer's organization 

• Collaborate on and manage inputs to the Equifax revenue forecasting and pipeline management processes, updating revenue opportunities according to company policy and practice 

• Participate in providing customer data and insight to internal Equifax product and executive teams to ensure improved product development, marketing, and sales 

• Increase customer satisfaction through customer engagement and support

What experience you need 

• Bachelor's degree from an accredited university

• 7-10 years of related experience in sales, account or relationship management; preferably with a minimum of 5 years financial sales experience

• Strong relationship management and business development/sales skills

• Ability to work effective with individuals and groups in managing customer relationships

• Excellent presentation, verbal and written communication skills

What could you set you apart

• Industry knowledge: Financial technology (FinTechs), alternative/specialty finance, payments, BNPLs, financial services

• CRM knowledge: Knowledge of customer relationship management (CRM)

• Organization: Exceptional organizational skills 

• Analytical skills: Ability to analyze data and market trends 

• Conflict resolution: Ability to manage conflicts effectively 

• Empathy: Ability to demonstrate empathy 

• Teamwork: Team-oriented individual 

• Leadership: Demonstrated leadership skills 

Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $129,830 to $160,000. This position is also eligible for our sales incentive compensation program.

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