Join us as a Relationship Director in Commercial Mid-Market
- This role will see you managing and developing a portfolio of commercial customers, providing them with the right products and services for their financial needs
- We’ll look to you to drive sales activity to maximise new business, while managing your customer relationships to drive continuous improvement in the customer experience
- You'll be valued for your long term thinking and commercial acumen as you help us support business growth and build lasting business relationships
- Your time will be split between client meetings at their premises, collaborating with colleagues in the office, minimum one day a week, or as required, with the remainder working remotely
What you'll do
We’re looking for someone to show an entrepreneurial attitude while driving strong customer advocacy and creating additional value from new and existing customer relationships. Through excellent customer service, you’ll provide your customers with the right financial solutions for their needs and will increase customer loyalty and satisfaction levels by exceeding expectations and going the extra mile.
You’ll also be:
- Maintaining and developing working relationships with key business and functional partners
- Demonstrating an effective use of tools for contact and strategy planning, identifying and meeting customer needs and recording
- Presenting pitches and papers to your customers
- Analysing financial and other information to present complex, properly structured credit applications
- Delivering targeted new lending while adhering to appropriate cost, risk and capital disciplines and controls
The skills you'll need
In this role, a diploma in lending skills is mandatory but if you don’t currently hold one, the exam can be taken up to six months after starting work. Additionally, you’ll need previous experience in commercial banking. Highly developed interpersonal, negotiation and networking skills in a sales environment are a plus, as is proven risk assessment experience with monitoring and control skills in a broad range of customer situations.
You’ll also be expected to have:
- Outstanding customer relationship skills
- In-depth knowledge of credit processes and policy
- An appreciation of macroeconomic and financial outlook with a strong understanding of commercial sector activity
- Experience of analysing complex financial information and identifying and structuring appropriate solutions
- Strong problem solving and analytical skills
Hours
35
Job Posting Closing Date:
18/03/2025
Ways of Working:Hybrid
Top Skills
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
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