Team Lead, Publisher Development

About Index Exchange:

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.

We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

Index Exchange is seeking a Team Lead, Publisher Development to join our growing, team in London. This role will focus on leading our SEMEA (South Europe Middle East and Africa) Key Accounts Team in servicing our top-tier media owners. This is an exciting opportunity to drive growth by combining key account management and regional team leadership in a player-coach role.   

Here’s What You’ll be Doing:

Team Leadership:

• Leading a team of highly focused and results-driven Account Managers.
• Nurturing & guiding the team to achieve success by leveraging your experience in mentoring, coaching & leading by example in this player-coach role.
• You will be responsible for supporting the execution of global strategies within the region while also identifying and driving regionally relevant strategies, including the go-to-market approach and deliverables for your team.
• This will require cross-functional collaboration within the Service Org & Regional Managing Director.
• Ensuring your team execute and delivers exceptional service levels across their full portfolio.
• Dedication to performance management & creating a high-performing team is critical to success in this role.
• Public speaking experience.

Key Account Management:

• In addition to leading the team, you will be responsible for directly managing some of the largest and most strategic publishers in the SEMEA region.
• You will be laser-focused on driving your publisher’s revenue growth by having a clear understanding of their goals and long-term strategic plan. You will be successful in this by ensuring ongoing collaboration with all relevant internal stakeholders spanning sales, services and product organizations.  
• Own Index’s SOV position across your portfolio, be accountable for driving growth and market share for Index through the execution of an upsell pipeline.
• Project manage the end-to-end (idea to execution) implementation of all strategic client initiatives beginning at the onboarding process and spanning the client lifetime journey.
• Identify and build relationships with key executives, sales, and operational stakeholders
  • Deliver meaningful insights and educate partners on market or industry trends and opportunities.
  • Outline current and future product developments to key stakeholders and drive adoption and sales of new solutions.
• Develop, own, and be accountable for planning models to ensure accurate forecasting of account revenue on a monthly, quarterly and annual basis.
• Align with the Publisher Sales teams and the Index Demand Team to identify and drive private marketplace and budgeted deal opportunities consistent with the publisher’s sales strategy.

Here's What You Need:

• 5-7 years in a similar publisher-facing role with 2-3 of those as a manager or team leader.
• Ability of managing individuals in a client-facing role, with revenue-tied KPIs based on retention, growth, and continuous communication. Your leadership will be focused on mentorship and development of employees to see career success and team growth.
• 5+ Years of Programmatic Experience - strong preference for Publisher-facing experience and existing relationships.  
• Goal-oriented approach to your team — you are constantly seeking an opportunity to add value, build relationships, and deliver actionable insights that grow revenue for your team’s clients.
• In-depth knowledge of the online advertising industry including technology solutions, advertising/publisher and network business models, technical understanding of ad serving, media trading, RTB and/or related advertising technology.
• A bachelor’s degree from an accredited university, preferably in a business, marketing, communications or technology-related field is not needed but would be beneficial.
• A proficiency for data-driven decision making.
• Project Management experience and abilities to manage stakeholders toward an agreed goal.
• Fluent in both French and English (Spanish or Italian welcome).

Why You’ll Love Working Here:

• Comprehensive health, dental, and vision plans for you and your dependents  
• Paid time off, health days, and personal obligation days plus flexible work schedules  
• Competitive retirement matching plans  
• Equity packages  
• Generous parental leave available to birthing, non-birthing, and adoptive parents  
• Annual well-being allowance plus fitness discounts and group wellness activities    
• Commuter benefits and discounts, where available  
• Employee assistance program  
• Mental health first aid program that provides an in-the-moment point of contact and reassurance  
• One day of volunteer time off per year and a donation-matching program  
• Bi-weekly town halls and regular community-led team events  
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse, equitable, and inclusive environment – learn more here 

Notification

Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers.

Please be vigilant and do not accept interview requests, job offers, or other hiring-related documents from anyone other than our dedicated recruitment team, from the domain of @indexexchange.com. Our interview process consists of several steps, including phone screens and video interviews. We do not conduct interviews via an email questionnaire or request money at any point in the process.

We remain dedicated to resolving this matter and we appreciate your support.

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us. 

If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Index Everywhere, Index Anywhere

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.

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