Regional Operations Assistant Manager

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

This function operates within the Regional Operations Center of Excellence, primarily focusing on orchestrating enhancement of process and system/ product for backend operations services that support various Business Units in Grab. We are a team that:

• Celebrates strong collaboration and support and mutual respect.
• Is passionate about creating and ensuring value for our driver and merchant partners.
• Strives to do excellent and meaningful work with the clarity of thought, creativity and effective execution.
• Helps influence the overall operations efficiency of the company, especially involving that of our driver and merchant partners.

Get to Know the Role

We are looking for a dedicated Regional Operations Assistant Manager with primary responsibility to oversee the GrabRewards campaign setup, management and redemption process regionally and ad hoc for countries,. You are expected to ensure seamless creation, maintenance and redemption of Grab Rewards within the Grab ecosystem, contributing to the success of our operations. You will report to the Manager, and will work onsite in our Grab Jakarta office.

The Critical Tasks You Will Perform

• Oversee the end-to-end process of GrabRewards campaign operations across all countries. This includes:
• Manage catalog submissions or amendments following contract obligations, pricing compliance, and data integrity controls.
• Ensure processing and publication of catalog submissions or amendments within Service level agreement (SLA).
• Handle escalation of support tickets related to rewards
• Support the business team on ad hoc tasks or campaigns related to rewards operations
• Implement strategies and procedures to improve process efficiency, improve turnaround time, and enhance stakeholder satisfaction.
• Establish a structured and effective process framework to engage stakeholders, listen to their needs and feedback, and maintain clear alignment.
• Collaborate with other departments and teams across all Grab markets to streamline cross-functional workflows impacting GrabRewards campaign setup.
• Ensure compliance with regulatory requirements and company policies throughout all processes.

Qualifications

What Essential Skills You Will Need

• Bachelor's/Master's degree preferably in management, business, public administration, or engineering
• Min. 3+ years of experience in operations or a similar field
• Experience managing and improving processes or similar operational workflows
• Can engage effectively with a diverse range of individuals across different team
• Analytical and problem-solving abilities, pays attention to detail, and a focus on process optimization.
• Good to have: familiarity with process excellence and owning operational standard operations procedures, experience managing a team, experience owning team SLA and KPIs

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.