Company Description
Bosch Building Technologies (BT) provides competitive and innovative products and services of superior quality that create excellent value to our end-users and customers by anticipating their needs and expectations. Protecting lives, buildings and assets is our aim. The product portfolio includes video surveillance, intrusion detection, fire detection and voice evacuation systems as well as access control and management systems. Professional audio and conference systems for communication of voice, sound and music complete the range.
Job Description
Do you have experience leading a global team and a background in IT Support? Are you wanting to be part of a team that is committed to maintaining high levels of customer satisfaction and operational efficiency? As a Regional IT Support Lead, you'll have the opportunity to oversee and manage IT Support operations across multiple locations within the region.
Essential Functions:
- Oversee and manage the entire technological infrastructure, including data centers, data networks, security systems, helpdesks, local IT support, and all IT and mobile devices worldwide in a complex system and application landscape
- Ensure reliable, efficient, and secure operation of the IT infrastructure
- Ensure that local IT requirements, particularly the operation of IT devices, are met (Field
- Operations)
- Lead service and contract management to effectively control external service providers based on service level agreements
- Track relevant business objectives and report progress to management
- Ensure that the defined local IT security measures are fulfilled to minimize security risks
- Collaborate with executives, department heads, system users, and other stakeholders to ensure maximum effectiveness and robustness of IT operations
- Lead a team IT specialists, including technical and disciplinary management of internal staff and operational management of third-party service providers.
This role is ideally based in our Burnsville, MN office, however the role could also be located in Fairport, NY. Either location will offer a hybrid work schedule (3 days in the office).
Qualifications
- Bachelors degree in Computer Science, Information Technology, or related field
- At least 8 + years in IT with previous leadership experience
- Proven track record in effectively managing a comprehensive and international portfolio of IT services, mostly sourced from partners.
- Experience in identifying and implementing performance measures
- Solid understanding of the company's business goals, processes, and priorities to align IT infrastructure strategies with overall company objectives and make informed decisions that support company growth
- Excellent communication and interpersonal skills
- High level of commitment and resilience in a challenging and changing environment.
- Independent work style coupled with a willingness to take responsibility and assertiveness
Top Skills
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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Twitter: https://www.twitter.com/BoschGlobal
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Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice
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