Regional IT Support Analyst

Regional IT Support Analyst

Job title: Regional IT Support Analyst

Location: Isle of Man

Overview of the role:

We are looking for passionate technical support expert to join our local regional office.

You will provide IT service and technical support to the local office and other locatons as required. The endpoint sofware and hardware servicing and support will be your main responsibility. We always strive for customer support

excellence and you will have full ownership of jobs assigned and keeping customers up to date. To record all work and actons in, and maintenance of, you will be using the Jira Service Desk system. There might be occasional travel

to provide IT support at global live events.

Our Isle of Man office sits just outside of the city of Douglas, overlooking King Edward Bay. There is an onsite cafeteria, free gym facilities and games area where people can enjoy a game of pool, ping pong or the occasional yoga class.

What you’ll do:

As an IT Support Analyst, you have relevant experience gained in a similar role within an IT environment. Multitasking and IT service skills are some of your greatest skills. Occasionally you might be required to work out of hours work.

You can prioritise and work within tight time scales in order to meet deadlines. You will be working as part of a team, but we are looking for a self-starter able to make progress with attention to detail minimal supervision. You have strong problem solving and analytical skills and the ability to work on own initiative and seek support/guidance when appropriate. You communicate easily with both technical and non-technical staff and have excellent customer service

skills.

You have a deep understanding of IT Security fundamentals. You have experience with Microsoft Windows 10 and Apple Mac devices in a Windows Server domain environment. Your experience also includes supportng personal IT

equipment such as laptops, monitors, tablets, smartphones and other peripherals

What you’ll bring:

• You are familiar with ITIL and IT networking and communication protocols and solutions.
• You have worked with virtual environments such as VDI.
• You have some working experience with Asterisk PBX and Microsoft Windows 10 in a Windows Server domain environment.
• You will be a part of the global on-call rotation together with the team..

It’s ok if you don’t think you tick every box on this list. We love people who want to challenge themselves and are passionate about what they do. If you believe you can contribute in some areas and are eager to learn, we encourage you to apply.

Why choose us:

Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development.

• Discretionary annual performance bonus

• 30 days paid leave

• Health and dental insurance for you, your partner and your children (if you all live at the same address)

• Personal life insurance and income protection

• The option to join our company pension scheme

• A personal interest allowance to let you learn something new or pursue a hobby

• External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career

• Looking to extend your family? You will receive a cash gift of £1,000 for your new addition whilst working for us

• 26 weeks primary carer leave at 100% pay & 4 weeks secondary carer leave pay at 100% pay

• Discounted gym membership

• Free fresh fruit, snacks and drinks in the office

• A subsidised canteen which offers hot and cold options for breakfast and lunch

• Social events; including our sensational summer and Christmas parties.

Equal opportunities:

At Flutter International we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences.

We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at [email protected]. Your journey with us is focused on ensuring you have what you need to be your best self.

Learn more about the works we are doing on Inclusion and Belonging here: https://careers.flutterinternational.com/working-at-flutter-international/diversity-equity-inclusion/

The group:

PokerStars is a proud member of the Flutter Entertainment family, a global leader in sports betting, iGaming, and entertainment. We're not just another company; we're listed on both the prestigious FTSE 100 index on the London Stock Exchange and the New York Stock Exchange (NYSE). What sets us apart is our world class brands, cutting-edge products, and our International division includes our operations in over 100 global markets and offers sports betting, casino, poker, rummy and lottery, mainly online. What truly defines us is our commitment to ensuring that the excitement of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide.