Regional HR Operations Manager

Company Description

About Carousell 

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users.

About the Role

We are looking for a highly motivated and hands-on leader to drive HR technology, operations, and total rewards in a fast-scaling, mid-sized startup. This role requires a builder’s mindset, problem-solving ability, and strong execution skills to drive HR automation, operational efficiencies, and seamless employee experience across multiple countries. 

Job Description

Key Responsibilities

Lead HR Operations and HR Technology

• Work together with a small team to ensure seamless delivery of HR services (e.g. on/offboarding activities, addressing employee enquiries, processing employee records, documentation etc.)

• Own, drive, and continuously improve employee lifecycle processes, ensuring scalability, compliance, and automation across multiple markets

• Lead HR technology, managing HRIS (e.g., Darwinbox) and automation tools to enhance efficiency and self-service capabilities

• Proactively identify and resolve employee experience pain points by leveraging HR technologies and process enhancements

• Develop and enforce HR operations policies, ensuring alignment with business needs and local labour regulations across multiple geographies

• Champion a data-driven HR operations model, ensuring real-time analytics for better decision-making.

Rewards & Benefits Administration

• Optimize and manage performance reviews, salary increments, promotions, bonuses, stock options, and benefits process and administration

• Assist in compensation and benefits design and policy updates, ensuring competitiveness and compliance across different markets 

• Coordinate annual performance & rewards reviews, including internal salary analysis and external market research

HR Data & Insights

• Lead HR data analytics efforts such as establishing a metrics-driven approach to HR operations and ensuring real-time insights into headcount planning, payroll costs, attrition, and workforce trends

• Provide reporting and insights on headcount planning, payroll costs, attrition, and HR metrics to drive business and people strategy

• Leverage automation & AI tools (e.g., Google Data Studio, Power BI) to enable self-service analytics for HR and business leaders.

Leadership and Stakeholder Management

• Be a force multiplier – influence peers and direct reports to align with a common vision

• Collaborate closely with other HR team members, Finance, IT etc., to build scalable, tech-enabled HR service models

• Make quality decisions - Integrates various inputs, decision criteria, and trade-offs to make effective decisions

• Mentor and develop HR team members, fostering a culture of ownership and innovation in HR operations

Qualifications

Must-Have:

• 8+ years of experience in leading HR services in mid-size companies (500-1000 employees), with strong exposure to employee lifecycle processes and labor regulations in Singapore & Malaysia

• Demonstrated experience in managing HRIS deployment, maintenance, and enhancement, including vendor contracts & relationships

• Hands-on experience designing scalable HR processes for diverse workforces (e.g., retail vs. office-based employees)

• Advanced proficiency in Microsoft Excel/Google Sheets, with strong data analysis & reporting skills

• Highly tech-savvy, passionate about automation, and eager to experiment with AI-driven efficiency improvements

• Strong verbal and written communication skills – Ability to logically articulate rationale, SOPs and HR policies, both written and verbally, and collaborate effectively with teammates in person or virtually

Good-to-Have:

• Experience in other Asian markets (Philippines, Indonesia, Hong Kong, Taiwan, India)

• Hands-on experience with Darwinbox or similar HR platforms

• Knowledge in Google Data Studio, Tableau, Power BI, or similar analytics tools

• Experience in deploying HR automation using macros/VBA, Google App Scripts, or GenAI

• Keen interest in the design and deployment of compensation & benefits programme 

• Prior experience in high-growth tech startups or e-commerce environments

Additional Information

What It Takes to Succeed in this Role

Success in this role requires a startup-ready, problem-solving mindset – you are a doer and a builder, comfortable with ambiguity, speed, and change. You own and drive initiatives end-to-end, rapidly test and iterate on solutions, and bring technical curiosity, analytical rigour, and operational excellence to HR operations and rewards. You move fast, automate where possible, and scale what works. You have hunger for personal growth and success - if you are an individual contributor wanting to move your career forward into a people leader position, this would be a great opportunity.

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