Regional Head of Logistics & Services Product, North America

Ideal Candidate: Proven leader with a track record in P&L management, commercial growth, global logistics, and product thinking.
Primary Focus: Oversee Maersk’s Transported by Maersk (TbM) and Managed by Maersk (MbM) products and operations in the North America (NAM) region.
Key Qualifications:
o Senior leadership experience with P&L accountability.
o Strong commercial acumen with a focus on customer needs and growth.
o Deep understanding of global logistics, transportation, and integrated logistics offerings (experience in Freight Forwarding is a plus).
o Strong analytical and tech-savvy mindset, particularly in AI and digital transformation.
o Strong ability to work in a global matrix and influence stakeholders.

PRIMARY RESPONSIBILITIES:  An ideal candidate has demonstrated

experience in the following

Strategic Leadership & Growth:

• Lead and drive growth in the TbM and MbM products across the North America region.
• Institutionalize best practices in product management and performance.
• Oversee the development and execution of the North American L&S product growth strategy.

P&L and Financial Management

• Lead P&L for the L&S products in NAM with a focus on revenue growth, profitability, and margin optimization.
• Develop actionable insights from financial data to support decision-making and product performance

Product Development & Go-to-Market Strategy

• Lead product strategy for NAM with a focus on scalability and customer-centric innovation.
• Define clear product roadmaps and market strategies to drive growth and differentiation.
• Institutionalize customer feedback loops to refine offerings and enhance value propositions.
• Collaborate with sales teams to ensure product adoption and performance.

Leadership & Talent Management

• Drive team development, creating a high-performance culture and mentoring the next generation of leaders.
• Foster an environment of accountability, innovation, and cross-functional collaboration.
• Develop and implement upskilling programs and talent management initiatives to build a sustainable team.

Cross-Product & Global Collaboration

• Facilitate cross-product collaboration within the L&S portfolio to uncover new growth opportunities.
• Ensure alignment between global and regional strategies, facilitating seamless product and service integration.
• Lead cross-regional initiatives, leveraging global tools, insights, and best practices.

Digital Transformation & Process Innovation

• Oversee digital initiatives to enhance product offerings and operational efficiency.
• Innovate within forecasting, performance management, and cost-to-serve models to improve accuracy and efficiency.
• Lead process improvement initiatives across product management, sales, and service delivery.

Customer Engagement & Implementation

• Drive successful customer implementations, ensuring seamless service delivery and satisfaction.
• Build and maintain strong customer relationships, ensuring their evolving needs are met with tailored solutions.

Accountability & Performance

• Own the financial targets including P&L, EBIT, and Product Direct Profit (PDP).
• Ensure alignment between strategic objectives and operational performance across the region.

Cultural Leadership

• Promote Maersk's core values, including Purpose, Diversity, Equity & Inclusion (DEI).
• Build a positive and solution-oriented work environment that supports growth, innovation, and accountability.

Stakeholder Management -

Internal -

• Regional Leadership Team
• Global Product Owners
• Area L&S Product Heads in Canada and Mexico
• Global Chief Product Officer L&S
• Global Platform & Technology Product Owners
• Enabling functions: Infrastructure / Finance/ Ocean/ Commercial/ HSSE/ People Function

External -

• Global and regional customers
• Vendors
• Government officials

HIGH-LEVEL TASKS & RESPONSIBILITIES:

• Strategic Planning & Execution: Co-create long-term product roadmaps, define growth strategies, and ensure their successful implementation across the region.
• Cross-Functional Leadership: Collaborate with operations, procurement, customer experience, and other functions to drive product success.
• Performance Management: Oversee performance across all L&S products, continuously optimizing to achieve P&L goals.
• Global Coordination: Align regional strategies with global objectives, ensuring smooth execution across markets.
• Customer-Centric Focus: Lead efforts to drive customer satisfaction through tailored product offerings and ongoing customer engagement.
• Cross-Regional Leadership: Manage and drive L&S product strategy across regions, ensuring seamless integration of service offerings.
• Forecasting & Budgeting: Transition to activity-level zero-based forecasting for improved accuracy and predictability.
• Growth-Oriented Innovations: Use data and market insights to refine product offerings and maintain competitive advantage.
• Simplify & Automate Processes: Implement sales, marketing, and performance reporting processes to improve efficiency and scalability.

SUCCESS METRICS

• A consistent increase in revenue and profitability margins (e.g., Gross Profit Margin, EBITDA) indicating the generation of a robust, profitable growth engine.
• Increased market differentiation through improved product offerings, showcasing deep craftsmanship and expertise across the portfolio.
• Enhanced ownership of profit and loss by leadership, leading to better decision-making, resource allocation, and product innovation.
• Increased contribution to global initiatives and stronger regional performance through improved collaboration, with measurable outcomes like growth in key markets or product areas.
• Effective leveraging of cross-product opportunities, leading to increased revenue and improved profitability through integrated product offerings.
• Foster a culture of diversity and employment engagement.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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