The Regional Globalization Director is an account-based position that oversees providing Globalization services for their client base.
Responsibilities
- Responsible for day-to-day client relationship management
- Lead the end-to-end process of client onboarding for localization and globalization services, ensuring seamless transitions from global to regional to local service delivery.
- Develop and oversee necessary frameworks that account for regional market complexities, legal considerations, and cultural nuances for globalization.
- Provide advice and support to transcreation team in terms of project timelines and budgets
- Manage billing and provide information requested by Finance for monthly billings report
- If applicable, produce and present financial reports to clients on spending
- Proactively and independently conduct client presentations and attend client meetings
- Regularly conduct follow ups and client satisfaction surveys after delivery of projects to maintain quality and client relationship
- Identify potential new business for existing clients and ways of increasing profitability for those accounts
- Support Globalization team in handling issue escalation and resolution by following the set client complaints/escalation procedure
- Lead or participate in RFPs and pitches for new and existing clients, contribute to rate cards, pricing strategy and contract negotiations
- Initiate and take an active part in research and testing of new developments such as studio integration, new project and workflow management tools etc.
- Actively investigate competitors and their service offering
- Identify training needs in team
- Give input on improvements, processes and workflows, standard timelines for types of service, communications between departments etc.
Skills and Experience required
- Bachelor’s degree in related field. A combination of education and work experience can be substituted.
- Minimum 5+ years' experience in advertising or translation agency
- Proficient in MS Word, PPT & Excel
- Basic understanding of P&L Management
- 5+ years' experience with industry leading Translation Software (CAT Tools)
- 5+ years people management experience
- Experience with Global Account Management specifically in managing multi-regional or global accounts, with strong cross-cultural communication and international strategy skills.
- Bilingual
- Excellent customer service skills
- Excellent written and interpersonal skills
- Excellent presentation skills
- Highly organized with excellent attention to details
- Able to motivate, develop and lead a team
Top Skills
What We Do
At Tag, we turn big ideas into high-impact marketing, working with leading brands and agencies to deliver content at speed and scale across channels, cultures and regions.
With intelligent, sustainable and technology-driven solutions at the heart of everything we do, we enable brands to operate more efficiently and effectively to stand out, sell more and waste less.
Every decision at Tag is made in consideration of our clients, our people, our planet, and our communities. With 2,700 experts in 29 countries across the world, our distributed hub model has allowed us to be the always-on, end-to-end production partner of choice for over half a century.
Find out more at tagww.com
