Regional Operations is a supporting department for the CARSOME core pillars. It consists of ensuring high-quality performance at a detailed process level, with a focus on detecting process or system failures early and reporting them to the regional pillar. Management of improvement projects that optimize the operational processes and systems in accordance with CARSOME’s operating target agreements.
Your Day-to-Day
- Lead improvement projects according to the Six Sigma (process quality related projects) approach initiated by the country team or through observations from the regional team:
- Define the current status and key challenges
- Find ways to measure project results (qualitatively or quantitatively)
- Plan and prioritize improvement measures
- Plan and implement improvement measures
- Take corrective measures at regular intervals if actual results deviate from target result
- Travel frequency: one/two week(s) per month in Malaysia/ Indonesia/ Thailand/ Philippines.
- Go to Gemba:
- Be the eye on the ground for the pillar heads
- Gather project relevant information and understand the country specific problems/requirements
- Constant searching for improvements (observations)
- Optimizing the communication flows between country and regional teams.
- Define requirements and answer the questions for both sides (country:regional team) “what do we need to support you” and “how you can support us.
- Benchmarking country processes, best practice exchange and standardization of operational processes
- Identify and manage continuous improvement of methods, systems and tools (eg. 5S, Shopfloor, appointment booking logics, process workshops) that will help our operations teams to manage capacity on an ongoing basis as well as deliver higher process efficiency
- Role in the country/regional ops/product workflow
- Responsible to amend regional SOP
- Supporting in: Consolidate/filter request, defining product scope, UAT/Demo/walkthrough (support country team).
Your Know-How
- Bachelor's degree in business, management, or a related field.
- 5 years of experience in project management or operation/ operational excellence roles.
- Strong interpersonal skills to effectively engage and work with cross-functional teams.
- Excellent analytical and problem-solving abilities.
- Proven track record of successfully driving and implementing process improvement initiatives.
- Ability to adapt to change and thrive in a fast-paced environment.
- Product Management knowledge and experience will be an added advantage.
What We Do
CARSOME is Southeast Asia’s largest integrated automotive e-commerce platform. With operations across Malaysia, Indonesia, Thailand, Singapore, and the Philippines, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience. The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient, and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 1,700 employees across all its offices. CORE VALUES: • Customer First • Your Problem is My Problem • Yesterday's Best is Today's Baseline • Think Big, Start Small • Do More With Less • Stay Grounded • Be an Owner For more information, please visit www.carsome.com. CARSOME Sdn Bhd (1101954-M)
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