Regional Customer Relations Coordinator

The German American Chamber of Commerce of the Southern United States (GACC South) is a private, non-profit organization which serves as the official representative of German industry and trade in the Southern United States. Our main mission is to promote and support bilateral trade between Germany and the U.S. Our services focus on the areas of Consulting (U.S. Market Entry, Business Representation, Location Analysis, and Career Services) and Membership. We are part of an international network composed of 150 German foreign chambers of commerce and government offices in 93 countries.

We are seeking a full-time Regional Customer Relations Coordinator to develop and implement the overall strategy for membership acquisition, growth, retention, and membership-related event planning in North and South Carolina

Responsibilities may include but are not limited to:

• Plan & conduct company visits and business meetings (prospective and existing members), (up)sell memberships, maintain business partnerships
• Generate member prospect leads through a variety of sources
• Track & maintain member participation and engagement statistics reports
• Update & maintain the Membership Database (MS Dynamics) and marketing materials
• Plan and pursue sponsorship opportunities in cooperation with relevant stakeholders
• Assist with financial projections, budgeting, and controlling in the field of membership/events
• Plan, organize, and execute membership-related events (such as networking events, conferences, webinars, seasonal events)
• Compile membership packages and work with colleagues to identify and develop membership benefits and retention collateral materials (brochures, surveys)
• Assist in the development of new member programs and events
• Support the Consulting department with delegation visits in Texas and surrounding states (event organization, speaker outreach, research, etc.)

Preferred Qualifications:

• Completed studies in business, communications, marketing, or events management
• Some work experience in communications, Public Relations or Customer Service fields
• Experience with membership organizations and/or community outreach
• Experience with event planning, building relationships, and identifying sales opportunities
• Strong research and data collection skills
• Excellent reading, writing, and oral proficiency in English (German languages preferred)
• Self-motivated, energetic learner
• Ability to work independently while integrating well with the GACC South team
• Detail-oriented, well-developed organizational skills, and a strategic thinker
• Comfortable with occasional travel, including (rarely but sometimes on weekends), and working in a continuously changing environment
• Highly organized with the ability to meet tight deadlines
• Ability to work well under pressure, requires multitasking, and being a team player

Why GACC South?

• Comprehensive benefits package, including medical, vision and dental insurance provided by a national health care provider.
• Employee life insurance and short-term disability insurance, domestic partner coverage available.
• 401K after 3 months with up to 3% employer match and up to an additional 3% annual discretionary employer match for all employees who are eligible at the end of the year.
• 20 paid annual vacation days in first year of employment, increasing with seniority, 13 paid holidays, 5 paid sick days and 1 paid personal day
• Performance-based annual bonus
• Option to work remotely
• Opportunity to develop your skills through training, ability to attend events
• Monthly parking pass paid 100% by employer

Start Date: January 2025

Location: Partly remote and in office

Compensation: Salaried

If you meet the qualifications and are interested in this exciting opportunity, please submit your application and salary expectations.

To all applicants:

Thank you very much for your interest in a full time position with GACC South. Due to the high volume of applications we receive, we are not able to answer each applicant individually. If we find that your skills meet our specific business needs we will contact you. Thank you for your understanding.