Regional Coordinator

Position Title:

Regional Coordinator

FLSA Classification:

Non-Exempt-Hourly

Job Code:

503075

Employee Class:

Hourly

Department:

Sales

Reports to:

Operations

General Summary

The Inside Sales Coordinator is responsible for providing support to customers, production, and account managers by maintaining frequent communication with both and by helping troubleshoot problems.  Works under general direction; exercises discretion and judgment on work priority on a regular basis; and certain degree of creativity is expected. Relies on preestablished guidelines to perform the functions of the job.

Principal Duties and Responsibilities

• Maintains frequent communication with customer base and gathers information to ensure their satisfaction.
• Solicits sales orders from existing customers via phone.
• Develops new customers via “pull” through marketing (Phone-Internet).
• Executes market penetration strategy utilizing web-based sales leads.
• Communicates sample needs for customers/dealers/contractors with the plant.
• Corresponds regularly with customers, i.e. Brand Bulletins, Brochures, and any program updates.  
• Helps drive new product sales by communicating unknown products to customers.
• Works with account managers to comply with customer request and to solve customer problems.
• Maintains positive relationships with distributors.
• Attends various product trainings, as needed.
• Prepares various reports and correspondence as required.
• Performs other duties as required.

Job Specifications

Knowledge Required

• Minimum of high school graduate
• Minimum two years of experience in customer services.
• Proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word, and Outlook)
• Working knowledge of various office equipment (computer, scanner, etc.)

Skills and abilities

• Proficiency in the use of the English language in reading, writing, and speaking.
• Proficiency in the use of business math
• Ability to successfully communicate with all organizational levels.
• Ability to communicate clearly via phone and email with co-workers and management.
• Ability to organize and prioritize workload and manage time
• Ability to work hours mandated by management.
• Ability to pass a drug test.

Conduct

• Self-managing
• Highly motivated and enthusiastic
• Good interpersonal skills and good communicator
• Strong organization skills and detail oriented
• Be a team player and support the Company’s goals.
• Conducts in a professional manner
• Able to multitask, work in high paced, high function environment.
• Able to work in an open concept, not a cubicle.
• Ability to work on spreadsheets and know that their entire day is spent on a computer.
• Customer service friendly

Working Conditions

Working environment is generally favorable.  Requires sitting at a desk for long periods of time. Some traveling may be required.

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

“UFP Industries and its subsidiaries and affiliates are equal opportunity employers.  All qualified candidates will receive consideration without regard to race, color, religion, sex or national origin.”

Pay Range: 18.00 - 22.00

Review & Approvals

Name

Department Manager

Date

Name

Human Resources

Date