Regional Account Specialist Supervisor

$75,800.00-$104,200.00 Annual

This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus. 

The purpose of the Regional Account Specialist Supervisor role is to manage a team of 6-10 Account Specialists, provide day-to-day direction of their activities and monitor their performance metrics; work with personnel from other departments to resolve critical and complex issues; develop and implement departmental procedures; and manage Account Specialists to ensure that World Class customer service is maintained. The Regional Account Specialist Supervisor is also responsible for managing and motivating Account Specialists to provide the highest level of customer service to both internal and external customers.

Anticipated deadline to apply: 11/30/24. This deadline is Johns Manville’s good faith estimate of when the application will close. Johns Manville may extend the deadline and will update this posting promptly if it is extended.

Your Day-to-Day:

• Assess Advocates performance and provide timely feedback on development opportunities designed to enhance service quality and employee growth
• Conduct monthly one-on-one sessions with Account Specialists to review monthly service metrics and to provide performance feedback
• Monitor team and individual service metrics weekly and monthly
• If results are below target, develop and implement plans for improvement
• Provide weekly report of activities on the above to the Manager
• Prepare and deliver semi-annual performance evaluations; recommend annual salary increases and bonus amounts; and communicate to employees
• Work with Account Specialists to develop plans for continuous improvement through training and other career development opportunities
• Coach and motivate employees to succeed in current role
• Work with Manager to develop and execute disciplinary action when necessary.
• Hire and on-board new Account Specialists
• Manage documentation of policies and procedures, ensuring that they are current and communicate changes to team in a timely manner
• Provide timely direction to employees regarding operational issues as they arise and develop and implement ad hoc temporary processes and procedures
• May be required to perform other related duties as assigned

What You Bring to The Team:

• BA degree or equivalent with minimum 3 years of experience. Prior experience leading or supervising employees preferred.
• Interpersonal, verbal and written communications skills
• Analytical and decision-making skills with the ability to think through complex issues
• Proficient in Microsoft
• Software knowledge: SharePoint, Sales Force, SAP, and service center phone systems
• Knowledge of Accounts Receivable concepts for deduction resolution
• Project Management, Manufacturing, or Construction knowledge
• Attention to detail
• Organizational prioritization skills
• Ability to multi-task
• Ability to work in a team environment as well as independently with limited supervision
• Product knowledge
• Problem resolution and negotiation skills
• Listening skills
• Relationship building skills with internal external customers
• Working knowledge of SAP or ERP systems
• Manages a staff of 6 - 10 salary employees, sets direction and deploys resources. Responsible for performance evaluations, pay reviews, hiring and terminating.
• Minimal travel required (0 - 10 days per year)
• Work environment is typical of an office setting

Please Keep in Mind

If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.

Benefits

Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.

Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.

Diversity & Inclusion

Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. Our D&I council is composed of employees from locations across North American & Europe who meet regularly and work to promote and foster an environment of inclusion. Born from our D&I council is our network of employee resource groups (ERGs) that are focused on supporting diverse communities in the workplace. Review more about our diversity & inclusion initiatives on JM’s Career page.

Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.