Receptionist - The People's Place

Who are we: Since 1988, Everton in the Community has become a dynamic force for good, harnessing the unifying power of football to drive social change and addressing societal challenges across Liverpool City Region. Supported by a team of over 130 full-time staff and over 200 volunteers, the independently governed and independently financed charity offers an extensive array of more than 60 programmes and initiatives that tackle a diverse range of social issues. These programmes cover areas such as health, employability, anti-social behaviour, crime, exploitation, education, dementia, and disability.  

Everton in the Community stands firmly beside the most at-risk and most in need members of its local communities, but the needs of the city are ever-growing and ever-evolving.  

About the opportunity:  We have a fantastic opportunity for a Receptionist to join our  Everton in the Community Team, covering The People’s Place. 

As receptionist you will be the face of Everton in the Community, the first point of contact for visitors to The People’s Place, our purpose-built mental health and wellbeing hub.

The People’s Place delivers a range of mental health and physical health programmes and supports, for both adults and children and young people, with scheduled programmes and services delivered throughout the week in addition to self-referral ‘drop-ins’.

This role will be responsible for greeting, providing advice, information and assistance to our diverse visitors. You will also provide administrative services for the building as and when required.  

You must have a real passion for delivering exceptional customer service, no matter what the situation, as well as assisting with the day-to-day co-ordination of all other activities and room bookings within the buildings and provide support to programme managers with reception matters when needed.  

Other key responsibilities will include:  

• To support the People’s Place Manager in administrative activities related to the buildings CRM system, supporting referrals into The People’s Place and managing the administration of online consent forms for people attending 

• With the support of the Facilities Manager, to undertake the daily opening checklists, ensuring the building is fit for operation 

• To ensure that equipment is available for participants using any of the facilities and to ensure equipment is returned and effectively stored, as required. 

• Managing the booking systems for activities that take place within the building and proactively work alongside the other Receptionists to work collaboratively when required 

• To provide excellent administration, as required, in support of the planning and co-ordination of all People’s Place support programmes

• To handle customer feedback and liaise with others, as required

• To develop and maintain spreadsheets or databases containing various stakeholder data indicating usage and frequency of facility activities, i.e. room booking frequency

• To manage the booking systems for activities that take place within the building and proactively work alongside the other Receptionists to work collaboratively when required

Safeguarding

• To understand the Club’s Safeguarding policy, procedures and best practice guidelines. To use this understanding to ensure safe working practices, appropriate reporting of concerns and contribute positively to an Anti-bullying environment

Who we are looking for:  Essentially we are looking for an individual who is driven and motivated with a commitment of providing excellent customer service and is able to demonstrate a proactive “can-do” approach to work. 

Other key Knowledge and Skills will include:  

• Mental health Awareness Training and/or a willingness to work towards this 

• Highly Computer literate (with excellent abilities on Word, Excel and ideally Database knowledge and application) 

• Excellent communicator, both written and verbal, who places high value on attention to detail 

• Ability to anticipate and prioritise diverse workload, managing work, time and resources cost-effectively  

•   Good team player who can work on own initiative

This role may require the successful postholder to work occasional weekends and matchdays. 

This role will be offered on a permanent basis  

The closing date of this advert is Thursday 13th March 2025

Everton Family Safer Recruitment Practices           

The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.                     

This role is subject to both evidence and verification of relevant qualifications including proof of eligibility to work in the UK which will be discussed with you if your application is successful.         

Equity & Inclusion       

Everton is committed to ensuring everyone is respected, celebrated, and empowered for who they are, regardless of their identity. We welcome applications from people with diverse backgrounds, those who identify as female and those from racially diverse communities. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people. Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email - [email protected]       

To support our pledge to diversify our organisation and through our commitment to the FA’s Football Leadership Diversity Code, Everton welcomes applications from people of all walks of life. As part of our commitment to Disability, Inclusion and Accessibility we are more than happy to make reasonable adjustments to the recruitment process should you require