Receptionist / Office Coordinator, Vancouver

Purpose of the Role:

We are looking for a Receptionist/Office Coordinator to join our team of office administration experts responsible for providing exceptional service to our high-profile clients, management, and staff. In this role you will provide a high level of office coordination and administration and be the first impression of Nicola Wealth to our high-profile clients, staff and business partners. You will be detail-oriented, service-driven, proactive and conscientious. As our receptionist, you will be confident delivering exceptional service both in-person and over the phone.     

Reporting to the Director of Office Services, you will be on site full-time in our Vancouver office. 

Core Responsibilities:

• Welcome clients and visitors, greeting them and providing a high standard of client service.   
• Maintain an organized and presentable reception area, ensuring visitors' first impression of Nicola Wealth is a positive one.    
• Answer multi-line telephone and transfer calls in a polished and professional manner.   
• Retrieve, sort and redirect incoming mail and couriers; prepare outgoing mail and couriers.   
• Manage office supplies, check inventory and prepare weekly orders.   
• Manage kitchen maintenance, including ordering weekly coffee/food orders and kitchen supplies.   
• Help with boardroom/meeting room scheduling. Facilitate room set up and take down, ensuring space is presentable before and after meetings.   
• Help with catering requirements for meetings and special event planning.   
• Providing support to our real estate office as needed and address any requirements that arise. 

Required Skills & Qualifications:

• A minimum of 2 years of related work experience, preferably in a financial planning firm or equivalent.    
• Superior client service orientation, with a background in a customer or client facing role.    
• The ability to blend concierge services and/or a hospitality background is an asset.  
• Wealth Management and/or Real Estate experience would be considered an asset.   
• Highly proficient in MS Word, Excel and Outlook.   
• Exceptional interpersonal skills.   
• Proactively resolves problems and conflicts with a high degree of professionalism.   

Compensation & Benefits Package:

This position comes with a competitive base salary hiring range of $50,000 - $60,000; dependent on experience, skills, qualifications and internal equity. 

At Nicola Wealth, our people grow our business, delight our clients, and live our values every day. Our comprehensive compensation and benefits package reflects our appreciation for this commitment. Whether it’s participating in our profit sharing and benefit programs on day one, or the opportunity to participate in our share ownership program, our people are able to go beyond a conventional salary and bonus structure. To learn more about our complete package, visit: www.nicolawealth.com/total-rewards.