Reception Coordinator - Rotterdam, NL

CIC Rotterdam is hiring!

Are you enthusiastic and customer oriented? Are you open and can work independently? Do you thrive in a fast-paced environment but are able to slip into repetitive, detail-oriented processes? If yes, read on!This is a full time opportunity. CIC is looking for someone with experience as a receptionist, concierge, or front desk associate in a fast-paced environment. Be that great first impression for our many guests and clients!

ABOUT CIC & CIC ROTTERDAM

CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster. We have locations in Boston, Cambridge, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo, and are growing into other cities.

In the iconic Groot Handelsgebouw in Rotterdam’s Central Business District, CIC Rotterdam manages their 11.000m2 large innovation community. 

Learn more about us here.

YOUR DAY-TO-DAY WORK

This position will be the first face and first impression for CIC’s many clients, guests, and vendors. You will join our Community Team to satisfy the day-to-day needs of our clients. Some work will be independent while other work will require collaboration with other members of the CIC staff.

Potential responsibilities will include:

• Overseeing the quality of the front desk experience while demonstrating a spontaneous desire to assist others and provide excellent service.

• Welcoming guests and providing them with a comfortable and efficient transition to their host.

• Interacting with guests and clients, in person, on the phone and via email, in a courteous manner by displaying a pleasant and gracious personality even under stressful situations.

• Being a face of CIC and providing an exceptional first experience for new clients (assist with key distribution, take a photo of new employees, answer questions, etc.)

• Working with other members of the team who are also responsible for the front desk experience, including cross training other staff on how to effectively handle the day to day operations.

• Responding to near constant client requests and questions of every variety. For example, a client may ask "Can I get some extra furniture and have some help rearranging my office?" or "How do I send a package to China?"

• Assisting in processing mail & packages for clients, helping with overseeing the condition and organization of the CIC mailroom.

• Juggling priorities when remaining diligent to clients and within the team.

• Assisting the team with registering their guests in the system.

• Covering operational tasks in the Community Team and beyond as required.

ABOUT YOU

You will be engaging, inviting, helpful, and a service-minded person who is reliable, clever, and able to work independently.

More specifically, you will possess the following characteristics:

• Personable, naturally enjoy helping others, and calm in a hectic environment.

• Detail oriented and organized with solid time management skills.

• Self-motivated and proactive in taking ownership and responsibility for tasks and leading them to completion.

• A true team player with the capacity to foster and maintain positive working relationships with clients, colleagues, building management and vendors.

• Comfortable working with everyone, treating everyone equally.

• Ideas driven - you will bring a fresh perspective and new ideas to all aspects of your work.

• A professional communicator, both verbally and in writing.

• Able to reliably and conveniently commute to our Rotterdam office to ensure smooth collaboration.

YOU HAVE

• A bachelor's degree or equivalent front desk experience and at least 1 year of professional experience.

• A natural interest in helping/supporting others.

• Ability to work between 8 AM and 6 PM, but you will not be expected to work all of these hours every day. 

• Ability to work overtime every now and then to help with event reception support after 6 PM

• Fluency in English and Dutch.

• The ability to legally work in the Netherlands. CIC is unable to sponsor visas for this role at this time.

• Nice to have: experience in HoReCa industry.

If you don't meet all the requirements or qualifications but bring some other unique skills and experience that would be valuable in this role, please apply and highlight those attributes for us in your cover letter.

OUR OFFER

• Employment contract. 

• Compensation is 2568€ gross monthly (excluding a holiday allowance).

• Commuting / Transportation Allowance.

• Pension plan.

• Laptop and mobile phone as your working tools.

• Regular evaluation of your work, and salary raises based on performance.

• Access to Venture Cafe Rotterdam, a weekly Thursday gathering involving high-impact programming designed to engage the broader entrepreneurial community.

Please submit your application in English. Thank you!

CIC welcomes all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status or disability. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.

Kindly note that, as we are currently in the midst of the holiday season, we will be reviewing candidates during the first half of January. Thank you for your understanding.