R&D IT Business Analysit

• Carry out business analysis engagements with customers including, but not limited to, process mapping, data mapping, and return on investment assessments.  

• Meet with customer domain experts to understand their specific workflow and business challenges and requirements.  

• Document customer project information and workflows, using templates and tools such as process mapping applications.  

• Provide relevant advice and recommendations to customers.  

• Maintain current awareness of industry best practices in business consulting, process, technology, and standards.  

• Maintain and develop a working knowledge of technologies required for the successful delivery of customer projects.  

• Provide project leadership and responsibility for timely delivery of quality project deliverables.  

• Responsible for ensuring the time spent on billable customer projects is accurate and updated at the end of each working week.  

• Maintain and evolve customer relationships through professional engagement with customer contacts in person, remotely, and through written communication.  

• Continually assess the project delivery to ensure it is successful not only in terms of a SOW, but in terms of meeting the customer expectations and business goals.  

• Portray ProPharma in a positive light when interacting with customers and prospects.  

• Contribute to ProPharma’s ability to secure new projects.  

• Identify new ways in which we can add value to our customers.  

• Review customer RFPs and contribute to responses.  

• Represent ProPharma at Marketing events and advocate the use of our services through proactive discussions, presentations, and engagement with customers.  

• Develop best practices and processes both internally and with partners. Adhere to these practices and strive to continually improve them.  

• Contribute to the creation and development of ProPharma’s offerings, such as identifying new service propositions.  

• Other duties as assigned. 

Necessary Skills and Abilities: 

• Ability to work at home and be familiar with a wide range of communication software. 

• Maintain appropriate working conditions for a remote office location.  

• Ability to manage multiple tasks simultaneously.  

• Ability to collect, interpret, and analyze complex data. 

• Understand and communicate with a diverse population.  

• Sit or stand for extended periods of time, perform some repetitive motion activities. 

• Proof of car insurance and a clean driver’s license may be required. 

Educational Requirements: 

• Minimum of a bachelor’s degree in the Life Sciences. 

Experience Requirements: 

• Pharmaceutical / Biopharmaceutical industry experience, with hands-on experience in a laboratory setting preferred. 

• Working knowledge of lab systems (Electronic Laboratory Notebooks, LIMS, LES / MES systems, eQMS).   

• Knowledge of processes and practices associated with any of the following: data management, data governance, quality and validation, analytics.