Rating Supervisor

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.

JOB SUMMARY

Supervises, monitors, and directs the daily workflow for the underwriting support team. Reviews reports and completes policy checks for quality control and compliance with applicable laws and company standards. Ensures timeliness of policy processing by reviewing workloads in systems. Provides and monitors training for new team members.

ESSENTIAL FUNCTIONS:

• Oversees and monitors the workload and performance of the team.  Guides and answers team’s technical questions. Ensures continuity for the assigned teams, to conform to best practices and procedures. Collaborates with team members to establish performance goals and monitors status.  Conducts performance reviews and provides feedback.  Participates in the hiring process as openings arise and recommends salary adjustments for team members.  Resolves disciplinary issues, reviews results, actions plans, and progress.  Provides training for the team. Develops team knowledge and assists with succession planning, including identifying talent.  Supports diversity, equity, and inclusion initiatives.  Fosters an innovative culture, including supporting new ideas and providing guidance on potential changes.  Ensures timeliness of policy processing and assigns workloads for the underwriting support team in system.  Acts as liaison between underwriters and underwriting support team.

• Audits new business and renewal policies for compliance and general quality control. Monitors the instructions from underwriter to rating team, and for proper documentation of rates and premium modifications. Checks for proper attachment of forms, applied pricing and follow-through of instructions. 

• Provides general support to Underwriting and other branch areas with miscellaneous duties, such as filings, unique forms, and system error reports.  Attends training sessions for program and system changes, new product introduction, and trains current team members as appropriate.  Maintains relationships and meets with branch Underwriting Supervisors and Branch Underwriting Directors as needed.

• Provides and monitors continuity and rating process training on underwriting support processes for new team members, ensuring alignment and consistency throughout assigned territories.  Delegates training to team members who have expertise on a specific subject.

EDUCATION & EXPERIENCE

• High school diploma or equivalency

• Associate degree in business or related field preferred

• Five years of commercial lines insurance experience, including previous experience with rating or related experience

• Previous supervisory or leadership experience preferred

• Associate in General Insurance (AINS) designation preferred

KNOWLEDGE, SKILLS, & ABILITIES

• Thorough knowledge of property and casualty underwriting terminology, coverage forms, related documents and procedures and ISO Commercial Lines Manual knowledge

• Strong problem-solving, organizational, and prioritizing skills

• Ability to work effectively with others, as well as independently

• Good leadership skills

• Strong computer skills and knowledge of computer systems

• Strong keyboarding and data entry skills

• Ability to make sound decisions

• Strong written and verbal communication skills with excellent customer service and presentation skills

The hiring salary range for this position will vary based on geographic location, falling within either the $27.00-$37.00 range or the $30.00-$41.00 range. A hiring range represents a subset of the full salary range.  The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.

Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

All of our locations are tobacco free including in company vehicles.