O2C Order to Cash Manager

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

We advance science so that we all have more time with the people we love.  

The Opportunity:

The O2C Order to Cash Manager is responsible for overseeing and managing A/R, Credit & Collections and Treasury operations within the assigned affiliate. Collaborating with Business Process Managers and stakeholders, the role focuses on optimizing standardization, simplifying processes, and driving efficiency. Reporting to the Finance & Accounting Director, the position contributes to strategic and operational goals, while fostering collaboration and the cultivation of a people-centric culture that emphasizes empathy, collaboration, and personal development. 

Key responsibilities: 

• Oversee and manage Accounts Receivable and Treasury functions 

• Coordinate and support stringent and timely financial tasks, including 

  • Daily bank posting

  • Interface control

  • Manual correction

  • Reconciliation of bank and bank suspense B/S accounts

  • Customer direct debit payment

  • Cash allocation

  • Clearing of AR and bank suspense accounts

  • Posting and reconciling treasury transactions

  • Intercompany reconciliation and reporting

  • Other Reporting activities

• Ensure overall compliance with the agreed Standard Operating Procedures, audit, and ICFR requirements for the assigned cluster

• Maintain and report Service Level Agreements with all affiliates, reviewing SLAs based on the actual Finance operation

• Foster a working environment that encourages personal development and work stream improvement, while developing staff and leading teams to execute on operational targets

• Implement process efficiencies for all aspects of operation, leveraging analytics to support recommended changes and continuously improve cluster performance

• Establish annual objectives/goals with the operation teams to ensure resources are utilized appropriately and Shared Services goals/objectives are accomplished

• Proactively communicate and collaborate with various business partners and management to anticipate their needs and support the GSS Affiliate Relationship Model

General Responsibilities:

• Lead and develop the TR & AR team within the cluster, onboard new affiliates in terms of Treasury & AR into the SSC, manage customer satisfaction, and take responsibility for Key Account Management initiatives with a strong partner focus

• Manage Stakeholder escalations with a sense of urgency

Who You are:  

• Bachelor's Degree or equivalent work experience, International Certification in Accounting (preferred) 

• 7+ years of experience in Treasury and Accounts Receivable, with at least 5 years of People Management

• Solid understanding of accounting processes, including A/R, Credit & Collections, and Treasury

• Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines.

• Demonstrated effective written and verbal communication skills with a focus on customer service.

• Knowledge of Finance Shared Services (AP, AR, etc.) and operational accounting processes and related technology systems (e.g., SAP, BlackLine, etc.) is desired

• Ability to perform work with limited direction and guidance, determine methods and procedures on new assignments, and demonstrate strong skills around strategy, focus, vision, and being able to deliver a roadmap with a business case

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions, follows through and manages up

• Language: English & Spanish required, Portuguese and/or French preferred

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.