Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.
IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
About the Role:
We’re looking for a passionate and detail-oriented Quote Administrator to join our Quote and Order Administration department at IDT Leuven, Belgium. This is a remote role in one of the listed countries. At IDT, we believe in celebrating our differences, fostering healthy debates, and being inclusive. Together, we achieve amazing things.
What You'll Do:
Generate timely and accurate quotes for standard product offerings and handle order placements.
Review orders to spot common issues, clarifying any missing or unclear information.
Resolve order exceptions received via email and the website.
Use IDT’s CPQ to configure and quote customer requests accurately.
Answer inbound customer inquiries via phone, email, or chat during the quote-to-order cycle, documenting all interactions in our CRM database.
Provide price quotes to help customers make informed purchasing decisions.
Escalate issues outside your scope using the correct procedures.
Perform other duties as assigned.
What You Need:
Associates/Bachelors degree or equivalent relevant experience.
Excellent verbal and written communication skills in English and at least one other European Language (Dutch, French, German, etc.).
A keen eye for detail and quality with a 'right-first-time' mentality.
Previous experience in customer service or a related field is preferred.
Bonus Points For:
Hands-on experience with CRM tools.
Experience with Salesforce.
A background or interest in chemistry/biochemistry.
Ready to make an impact? Apply now and join us in our mission to drive discovery and improve human health!
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
What We Do
For over 35 years, IDT has been enabling genomics laboratories with an oligonucleotide manufacturing process unlike anyone else in the industry, with the most advanced synthesis, modification, purification, and quality control capabilities available.
Through our founder's dedication to innovation, the highest standards of quality, and deep genomics expertise, IDT has evolved from a leading oligo manufacturer to a genomics solutions provider supporting areas such as NGS, CRISPR, SynBio, and PCR. With these core efforts, IDT teams have been helping to drive science forward with increased quality, efficiencies, and unmatched customer service.
Today, technology is evolving faster than ever before. Scientists leading the transition from basic to translational research face new challenges with securing the custom solutions necessary to advance their research out of the lab and into the clinic. These emerging barriers have slowed down critical discoveries with potentially profound impacts on human and ecological health.
To help overcome these obstacles and push the boundaries of technology, we've expanded production facilities and capabilities to include GMP and cGMP manufacturing grades. These additions provide customers with a genomics solutions partner capable of supporting the entire research journey. Combined with a renewed collaborative agility, members of our organization and strategic partners are positioned to contribute to the greatest genomic breakthroughs of our time—guiding more effective vaccines, addressing world hunger and climate change, and driving new diagnostics and therapeutics for complex diseases.
As we look to the future, our mission—accelerating the pace of genomics—honors our legacy and represents our commitment to the pursuit of new ideas to help us realize our shared vision of enabling researchers to rapidly move from the lab to life-changing advances.
For more information, visit www.idtdna.com.
