Quality Virtual Support

Posted 3 Days Ago
Be an Early Applicant
Lewisville, TX
Junior
Automotive • Manufacturing
The Role
The Quality Virtual Support role involves reviewing estimates, photos, and documentation, identifying improvement areas, and ensuring estimate accuracy. The position requires communication with service advisors, tracking findings for management, and adherence to company safety rules and standards.
Summary Generated by Built In

Service Center

CSCS TX

Essential Job Duties

  • Conduct estimate, photo and documentation reviews using streamlined review process developed by Caliber
  • Identify areas for improvement and add to estimate as needed
  • Add relevant, supporting documentation to the work file
  • Communicate findings to service advisors for estimate accuracy purposes
  • Report and track findings for management
  • Comply with all Caliber safety rules, policy guidelines and company standards
  • Other duties as assigned

Skills/Requirements

  • High school diploma or GED
  • Basis concepts of vehicle repair.
  • 1-2 years related experience a plus.
  • Minimal knowledge of CCC estimating preferred.
  • Good verbal & written communication skills
  • Must be at least 18 years of age
  • Multi-tasking; adapts easily to fast-paced environment
  • Personable, friendly demeanor with “World Class” customer service approach to internal customers
  • Must be able to sit for long periods of time

Top Skills

Ccc Estimating
Vehicle Repair
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The Company
Lewisville, , Texas
7,217 Employees
On-site Workplace
Year Founded: 1997

What We Do

As one of the nation's largest auto collision repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future.

With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry.

Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as industry-leading pay and a comprehensive day-one benefits program.

At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large
Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact.

Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace

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