Quality Team Leader

Responsibilities:

• Supervises staff. Hires, terminates, evaluates, and counsels personnel. Provides guidance and motivation as necessary to develop and retain staff. Follows corporate disciplinary procedures per established Vanguard standards as required. Sets performance standards, reviews performance, provides feedback, and recommends wage increases in accordance with all applicable Human Resources policies and procedures.

• Works closely with the management team to ensure business goals around quality are being met. Establishes and maintains regular, effective, and professional communication with multi-site management team.

• Ensures quality team is consistently calibrated with each other and the management team. Leads quality administrators in these efforts.

• Responsible for the planning, reporting, and execution of the department quality programs. Utilizes knowledge of VUE standards and methods. Analyzes and reports performance monthly, presents results at department VUE meetings.

• Assigns projects work to administrators that focuses on improving the quality program/metric and aligns with department goals. Ensures project capacity is tracked and progress supervised.

• Champions positive and productive relationships with staff, peers, management, and other business partners within Vanguard. Maintains contact with the other quality programs in Vanguard. Establishes and maintains strong client relationships. Partners with clients to drive quality initiatives and improvements.

• Ensures premier service by evaluating crew's skill levels through various techniques including, but not limited to, evaluation monitoring and by coaching team members to function more effectively and independently.

• Establishes and maintains a level of knowledge (Institutional retirement plan products and services, Vanguard funds, financial markets, competition, information resources, etc) vital to assist and/or coach team members.

• Monitors and supports supervision as Registered Principal Responsible (RPR) of assigned Written Supervisory Procedures (WSPs). Reviews applicable current and future regulatory requirements in order to ensure effective WSPs are in place.

• Participates in special projects and performs other duties as assigned.

Qualifications:

• Undergraduate degree or equivalent combination of training and experience.

• Minimum of three years related business experience.

• FINRA Series 6, 63, and 26 licenses required or ability to obtain within 120 calendar days of hire.

• Prior leadership experience required.

• Institutional Experience preferred.

• Demonstrated interpersonal skills.

• Demonstrated verbal, written and interpersonal communication skills.

• Experience in teamwork, leadership, and developing others.

• Proven problem-solving skills.

• Proficiency with PC-based software. Microsoft Word, Excel, and PowerPoint preferred.

• Proven strong organizational and time management skills.

• Ability to work independently and/or lead a team on multiple projects.

• Bilingual (Spanish) a plus.

Special Factors:

Periodic travel required between sites.

Vanguard is not offering visa sponsorship for this position.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Our commitment to diversity, equity, and inclusion

Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.

Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.

Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.    

Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.