Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
The Specialty Quality Specialist reviews prescription and/or service complaints to understand the cause of the reported experience. The review process includes the identification of root cause, contributing factors, and trends related to the Specialty patient experience. Quality incidents are entered into the appropriate database tracking system. Further, the Quality Specialist supports the maintenance of reporting leveraged by leaders of the Specialty Quality and Pharmacy Operations departments. The role ensures timely and accurate data population to satisfy business needs and performance guarantees. The Quality Specialist must proactively identify process improvement opportunities, support changes that improve member experience and help coordinate cross functionally to ensure consistency in the Review process
Required Qualifications
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1+ year of SPRx experience
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1+ year of Specialty Event Tracker Database experience (SEVE)
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Proven ability to support and manage multi-faceted initiatives.
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Demonstrate effective and high-quality execution to meet deliverables and tasks in appropriate timelines.
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Excellent presentation and communication skills/techniques
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Ability to work collaboratively in a cross-functional team environment.
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Demonstrate flexibility in supporting rapid adjustments to strategy and priorities to meet changing business requirements.
Preferred Qualifications
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3+ years prior related work experience
Education
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High school diploma or equivalent required
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Associates degree preferred
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $31.72
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 02/18/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Top Skills
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
