Quality Specialist IV

Job Description
Join the global leader in financial services, as we continue to serve our Chase customers through a comprehensive range of financial solutions. Our Consumer & Community Banking division is at the forefront of personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We are proud to lead the U.S. in credit card sales and deposit growth, offering the most-used digital solutions while consistently ranking first in customer satisfaction.
As a Quality Senior Specialist for Collections, Recovery & Auto Operations is responsible for performing comprehensive quality reviews and transactional testing on critical process elements. This role is essential in assessing adherence to regulatory requirements, policies, procedures, and business practices. The Quality Senior Specialist will conduct independent assessments on a sample of accounts for select operational processes, ensuring the highest standards of quality and compliance are met.
Job Responsibilities:

• Conduct thorough transactional testing and process reviews to assess adherence to established business procedures and regulatory requirements.
• Evaluate processes, analyze results, compare outcomes to procedures, identify exceptions, and escalate issues to the Quality team manager.
• Perform root cause analysis and provide actionable recommendations for process improvements to enhance operational efficiency and compliance.
• Maintain detailed test documentation and prepare comprehensive reports and process updates for management review.
• Collaborate with business and Control partners to review exceptions, discuss results, and recommend process improvement strategies.
• Participate in quality-related projects and change management activities, contributing to the continuous improvement of quality standards.
• Stay informed of industry trends and regulatory changes to ensure testing processes remain current and effective.

Required qualifications, skills, and Capabilities:

• 1+ years of experience in consumer loan Operations, Collections, Loan Servicing, or Quality Control/Assurance preferred.
• Strong knowledge of operational business processes, procedures, and applications.
• Advanced judgment, analytical, decision-making, and conflict resolution skills.
• Detail-oriented with a keen eye for identifying discrepancies and areas for improvement.
• Highest level of professionalism, self-motivation, and a strong sense of urgency.
• Excellent oral and written communication skills, with the ability to convey complex information clearly and effectively.
• Proven ability to solve complex problems and develop innovative solutions.
• Proficiency in Microsoft Office products, with strong skills in data analysis and report generation.

This role is ideal for a detail-oriented professional with a passion for quality assurance and a commitment to maintaining the highest standards of compliance and operational excellence.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.