Quality Manager

About ANA:  

Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, MAC3 Pneumatic Air tools, and ANA’s exclusive Energy Boss ™ - Hybrid Energy System and Smart load bank system. Our commitment to our customers is to Make their World Easier, by answering the phone, understanding their needs, and taking ownership to provide them solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment. 

ANA is headquartered in Henderson, Nevada with locations in Cypress, California and Spartanburg, South Carolina. ANA is growing and scaling and we are seeking a detail-oriented and experienced Quality Manager to join our team in an onsite position in Henderson, Nevada. The Quality Manager will play a crucial role in ensuring that our manufacturing processes and products meet the highest quality standards. This position requires a strong understanding of manufacturing quality control principles, excellent analytical skills, and the ability to work collaboratively with cross-functional teams. The ideal candidate will be responsible for monitoring and improving manufacturing processes, conducting inspections, implementing quality control procedures, and driving continuous improvement initiatives. 

In the day-to-day responsibilities of the Quality Manager, you will establish and implement quality operating systems across all ANA Plant locations. You will oversee quality documentation and adherence across all plants and develop and implement operating quality procedures. You will be responsible for tracking and reducing MRB and Machine Down across all plants, with speed and efficiency. You will drive a spirit of continuous improvement proposing and implementing lean and zero-defect tools. You will support the quality team coordinators in: 8D actions/closure, RMA process, incoming inspection/testing, outbound verification, MRB management.

The position is fully onsite, and the work schedule is weekdays at 8:00 – 5:00pm. This role reports to the Director of Operations. 

Role & Responsibilities:

• Develop, implement and maintain quality control procedures and standards throughout ANA to ensure compliance with regulatory requirements and customer expectations, with focus on Manufacturing, incoming and outgoing Quality, and Customer satisfaction. 
• Manage a team of quality control technicians (at each of the three ANA plants), providing guidance, training, and performance feedback.
• Conduct regular inspections and audits to assess product quality, identify defects, and ensure compliance with specifications and standards.
• Collaborate with Production and Engineers to address quality issues, determine root causes of defects, and implement corrective and preventive actions.
• Investigate customer complaints or product non-conformities and develop and implement corrective actions to prevent reoccurrence.
• Collaborate with suppliers and vendors to establish quality requirements, conduct supplier audits, and resolve supplier quality related issues. Collaborate with cross-functional teams to strategically implement and ensure compliance with quality management systems (e.g., ISO 9001) and regulatory requirements.
• Participate in new product development and product improvement initiatives, ensuring that quality considerations are integrated into the design and manufacturing processes.
• Prepare and present quality reports and metrics to management, highlighting performance, trends, and improvement opportunities, with focus on Machine Down, MRB, EOL and incoming quality.
• Foster a culture of quality throughout the organization by promoting awareness, training, and continuous improvement initiatives.
• Analyze quality data, such as inspection reports, testing results, and customer feedback, to identify trends, root causes of quality issues, and areas for improvement.
• Monitor manufacturing processes, including equipment calibration, cleanliness, and adherence to standard operating procedures (SOPs), to ensure consistent quality output.
• Work closely with cross-functional teams, such as production, engineering, and supply chain, to resolve quality-related issues and implement process improvements.
• Train and educate manufacturing personnel and the Quality team on quality control procedures, standards, and best practices to foster a culture of quality and continuous improvement.
• Participate in the development and review of manufacturing documentation, including SOPs, work instructions, and quality control protocols.
• Monitor and track key performance indicators (KPIs) related to quality control, such as defect rates, scrap rates, and customer complaints, and provide regular reports to management.
• Travel to each plant at least once a quarter to assess the teams, training as needed, & maintain business and cross-functional relationships.
• Develop communication protocols at each plant, focused on daily operations feedback of quality results on the shop floor.
• Other duties as assigned.

Qualifications:

• Bachelor's degree in a relevant field, such as engineering or quality management, or equivalent work experience.
• 8+ years of experience in quality control or quality assurance roles within the manufacturing industry, with at least 4+ years of management experience.
• Strong knowledge of quality control principles, methodologies, and tools, such as statistical process control (SPC), Six Sigma, ISO, QS-9000, Lean manufacturing.
• Excellent analytical and problem-solving skills, with the ability to identify trends, analyze data, and implement effective solutions.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
• Proficient in using quality control tools and software. Previous in-depth experience with an ERP system and Excel.
• Certifications in quality management, such as Certified Quality Engineer (CQE) or Certified Quality Auditor (CQA), are desirable.
• Knowledge of continuous improvement methodologies, such as Kaizen or 5S, is a plus.
• Strong knowledge of quality control principles, methodologies, and tools, such as statistical process control (SPC), root cause analysis, and failure mode and effects analysis (FMEA).
• Excellent analytical and problem-solving skills, with the ability to interpret data and identify trends or patterns.
• Strong leadership and communication skills, with the ability to effectively collaborate and communicate with cross-functional teams.
• Ability to adapt to a fast-paced and dynamic manufacturing environment.

ANA’s Core Values:

• Root Cause Problem Solving
• Be Creative with Solutions
• Build open and honest relationships
• Build a positive team and family spirit
• Be inclusive
• Look for better ways
• Be humble
• Urgency

Benefits & Perks:

• Competitive pay
• 401k with company contribution
• Medical, Dental, & Vision
• Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance
• Employee Assistance Program
• Employee Appreciation Programs

You must be based in the United States and authorized to work in the U.S. without employer sponsorship. Please be advised that ANA does not provide employment-based visa sponsorship for this position at this time.

ANA is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.