Quality Coordinator

Title: Quality Coordinator 

FLSA Classification: Exempt

Department: Operations

Reports to: QAQC Manager/ Quality Manager

Date: 11/2024

Salary: $65,000-$75,000 + Bonus

Job Summary: 

The Quality Coordinator will support the Quality Manager in ensuring the quality of BeatBox products through data management, documentation control, and operational support. This role will focus on managing co-packer documentation, organizing quality data, and assisting the Quality Manager with ongoing projects and tasks. The ideal candidate will be highly organized, detail-oriented, and able to maintain effective communication with both internal teams and external partners. This position offers an opportunity to work closely with co-manufacturers to ensure compliance with quality standards, food safety regulations, and company procedures. 

This position will report directly to the Quality Manager and will work in a collaborative, cross-functional environment to ensure quality processes are running smoothly and continuously improving. This is a remote role with the potential for occasional travel, both domestic and international, up to 10% of the time. 

The Quality Coordinator will be an integral part of BeatBox’s commitment to maintaining high-quality standards and ensuring that all products meet both regulatory and customer expectations. If you are passionate about quality, have a strong eye for detail, and enjoy supporting cross-functional teams, this could be an excellent opportunity for you.

Supervisory Responsibilities: 

• This position does not have direct supervisory responsibilities but is subject to change.

Duties/Responsibilities:

• Help ensure all products are made in accordance with company procedures, food safety standards, packaging requirements, and regulatory compliance.
• Data Management & Analysis:
• Maintain and organize quality-related data, ensuring it is accurate and up-to-date. 
• Monitor quality data from co-packers, tracking metrics, and trends to identify opportunities for improvement.
• Assist the Quality Manager in analyzing performance data to recommend corrective actions and process improvements.
• Co-Packer Documentation & Record Keeping:
• Manage and organize all documentation related to co-packer activities, including quality control reports, certifications, and regulatory compliance documents.
• Ensure all co-packer quality documents are properly stored and accessible, meeting internal and regulatory requirements.
• Support Quality Initiatives:
• Provide administrative and operational support to the Quality Manager for ongoing quality-related projects, audits, and process improvements.
• Assist in coordinating site visits and quality audits for co-packers, ensuring compliance with quality standards.
• Help implement new product quality metrics and assist with onboarding new products.
• Assist in the development and maintenance of Standard Operating Procedures (SOPs). 
• Co-Packer Communication & Coordination:
• Serve as a liaison between the Quality Manager and co-packer teams, ensuring effective communication of quality expectations and corrective actions.
• Track and manage customer complaints, ensuring timely resolution and follow-up.
• Assist in managing non-conformance reports and supporting root cause analysis and corrective action implementation.
• Quality System Maintenance:
• Maintain and update records for product holds, quarantines, and batch testing results at co-packers.
• Support the implementation of any quality system updates or changes, working with both the internal team and external partners.
• Training & Compliance Support:
• Assist in training co-packer personnel on quality procedures, standards, and documentation requirements.
• Ensure all activities comply with relevant local, state, and federal regulations, particularly in food safety and product quality.

Required Skills/Abilities: 

• Bachelor’s of Science degree in chemistry, microbiology, food science, or a related field.
• 1-3 years experience in a quality coordination or quality control environment, preferably within the food and beverage industry. 
• Familiarity with food safety standards and regulatory compliance in the food and beverage industry. 
• Proficiency with Microsoft Office Tools and Google Suite, experience with data management software and databases a plus. 
• Expert in Excel, with some knowledge of data analysis preferred. 
• Strong organizational and multitasking skills, with the ability to manage multiple priorities in a fast-paced environment. 
• Excellent attention to detail and ability to maintain accurate records and reports. 
• Strong written and verbal communication skills
• Applicants must be able to accommodate international travel.
• Motivated to make a difference. 
• Outgoing personality with strong social and interpersonal abilities.