QUALITY & COMPLIANCE MANAGER

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Quality & Compliance Manager will lead quality assurance and improvement plans and improve adoption / usage of the quality management system. You will contribute in implementing procedures that enhance the quality of the Lifecycle Services Business globally. Identify areas of improvement in this area through analysis of multiple data sources, like Quality Gate Reviews, internal audits, customer surveys, warranty issues, and customer complaints, and will present appropriate reports to management to support decision-making. Work with the global management and responsibilities (e.g., engineering managers, project management office (PMO)) to implement and monitor improvement strategies and evaluates and prioritizes projects to ensure resources are directed towards achieving the highest levels of quality.

You will report to the LCS Quality & Compliance / EHS Manager

ESSENTIAL FUNCTIONS:

• Assume responsibility for assigned tasks of moderate to high complexity related to QMS development, documentation and compliance in the global LCS organization
• Promote and encourage quality culture that is consistent with company policies and strategy
• Apply quality processes, incl. its verification / testing
• Contribute to and support global quality plans and ensure implementation, in close agreement on the management
• Coordinate with regional Quality teams in developing or improving processes and support regional quality teams in implementing them.
• Understand broad organizational processes
• Report quality audits, investigations, and corrective / preventive actions on global level
• Support maintaining applicable certificates to industry standards (e.g., 9000) in global regions
• Manage external quality audits (ISO, customers, vendors)
• Grow continuous improvement process, in close coordination with the Continuous Improvement group

Leadership

• Provide professional guidance to business and delivery teams and to management in quality and compliance matters.
• Guide and support regional quality leads in driving their local quality programs

Interpersonal

• Collaborative, convincing, and sensitive communication style, which helps the supported business teams in the change management process,
• Persuade sometimes experienced but reluctant staff to adjust their way of working to incorporate quality methods
• Be main contact with external and customer auditors and being responsible for ensuring the execution of corrective actions and ongoing compliance with customer specifications

Business

• Excellent quality mindset, and, and cost-oriented thinking
• Support management teams with the planning and delivery of Quality programs
• Be a company representative for customer quality issues
• Available to random travel – 10%

Qualifications:

• Bachelor of Science degree in Business, Engineering or Quality related
• Prior experience in quality management: At least 5 years experience
• Excellent traceable knowledge in one or several of the areas quality management, software engineering, testing methodology and project management
• Fluent English language skills (reading and writing)

• Traceable experience in quality management methods and techniques, like e.g., ISO 9001, Lean Six-Sigma
• Prior experience in information software development or industrial automation
• Experience working in a service-oriented business

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development... and other local benefits!

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.