Quality Assurance Tester, Resware

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

As Qualia continues to expand, we're on the lookout for a dedicated Quality Assurance Tester for our Resware product, a key player in the title insurance and settlement services industry. In this role, you'll be pivotal in testing enhancements and modifications to Resware, driven by a commitment to deliver successful outcomes for our customers across all skill levels. This position is not just about finding bugs; it's about understanding the end-to-end user journey, from the novice to the seasoned professional, ensuring that Resware remains intuitive, efficient, and effective for everyone.

The Quality Assurance  Testing role demands a nuanced appreciation of Resware's capabilities and a strategic approach to testing. You'll play a vital role in the acceptance of our v10 product changes and updates, directly influencing how it's received in the marketplace. Working collaboratively with Product and Engineering teams, your goal is to safeguard the application's functionality, ensuring that our solutions are not only high-quality but also deliver an exceptional user experience tailored to meet the needs of a diverse user base.

RESPONSIBILITIES

• By testing deliverables from the Engineering team through the lens of business users at varying levels of expertise, you contribute to a user-friendly experience that not only meets but exceeds customer expectations. Your work is crucial in maintaining our commitment to quality and in helping Qualia comply with the latest regulatory standards
• You will acquire and continuously update your knowledge of the product, enabling you to design test workflows and establish reusable test cases. This ensures the software's consistent performance across updates and versions, considering the varying degrees of user familiarity and expertise
• Utilizing an in-depth knowledge of the title industry and hands-on Resware administration experience, you will craft, develop, and execute user acceptance testing scenarios that cater to both advanced users and those new to the platform. This approach ensures comprehensive coverage of new features, enhancements, and bug fixes
• Anticipate potential issues with new features, integrations, and bug fixes and communicate concerns to the Product Manager and/or Engineering team
• Collaborate with internal and external teams to gather and share knowledge, and work closely with Production, Engineering, and Customer Success on testing bug fixes
• Write/update documentation based on findings from your Resware user acceptance testing work
• Support all Resware and Qualia members as they have questions regarding new features and integrations
• Promote the image of the company by conducting yourself in a professional manner

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• Prior  experience in real estate and title services, especially in title closings, is essential for this role
• 1 to 3 years of hands-on experience as a Resware administrator is preferred
• Familiarity with automation tools, DevOps practices, and experience in writing and securing test cases is highly desirable but not required
• Excellent organizational skills, attention to detail, and interpersonal skills
• Excellent verbal and written communication skills
• Strong time management skills. You will be expected to flexibly manage your own time in order to achieve our business objectives each R&D cycle
• Demonstrated ability to analyze problems/issues and find solutions
• Ability to recommend obvious and alternative solutions
• Self-motivated and self-directed
• Positive and infectious attitude
• Desire to contribute and adapt to process changes
• While this role is based in Superior, Colorado, we're open to exploring remote possibilities for qualified candidates

California and Colorado Applicants: This role has a base annual salary of $100,000-$110,000 plus a competitive equity and benefits package. (Salary to be determined by relevant experience, location, knowledge, and skills of the applicant, internal equity, and alignment with market data.)

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

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