About Us
At Blank Street, we believe that rituals matter and that great rituals make your life better. With 80+ coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.
What’s Brewing…
As a member of our Compliance team, your primary responsibility will be to support the brand and compliance audit process to ensure that we are best in class, provide training and support in accident and incident investigations, all to help drive forward continuous improvement.
You will be on the front line, ensuring our business continues to operate safely, responsibly and to our brand standards.
This is an opportunity to take something ordinary and make it extraordinary!
Our Values
- Magic is in the Details: We value attention to detail in everything we do. We're always thinking about the small things that make a moment meaningful.
- Move as One: We value people who strive to be the best team player, not individual stars.
- “My Home is your Home”: We look for individuals who treat others the same way they'd treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.
What You’ll Own:
- Support the Compliance and Brand audit processes and procedures for the UK business
- Support the Health and Safety manager conduct visit and drive forward brand and compliance standards
- Provide coaching and field training to help drive continuous improvement
- Support the development and implementation of business SOPs to foster operational excellence.
- Ensure all SOPs are up to date and easy to understand
- Support in conducting incident and accident investigations, identify root causes, and develop corrective action plans to prevent recurrence.
- Provide succinct and accurate reports on key KPIs
- Support in the production of risk assessments and other key compliance documentation
- Supporting the Health and Safety Manager & Director where necessary
Who You Are:
- At least one year of experience in hospitality/retail/consumer brand[s]
- Have experience in undertaking audits and training
- Have an interest in compliance, brand standards or continuous improvement
- Be practical, organised and have good written and verbal communication skills
- ‘Get things done’ mindset - happy to roll your sleeves up and get stuck in
- ‘Magic is in the detail’ – be detail orientated, being able to interpret data to provide clear and concise recommendations for improvement and have a natural tenacity to drive change
- Adaptable - the business is fast-paced and as such we need to ensure you are adaptable, flexible and comfortable working some evenings / weekends and prepared to travel to our regional stores where the business needs
- Team First - firm but fair approach to engendering change
- Hunger to learn and develop to make the role your own
Benefits:
- Exclusive access to our coveted Regulars program – yes, that means free matcha and more! ☕✨
- Private health and dental insurance
- 25 Days annual leave (plus Bank Holidays)
- A great culture with regular team events
- Equity package
What We Do
Our mission is to bring products people love straight to their corner. We're starting with specialty coffee and local goods that we fulfill for pickup or delivery through our mobile app and micro-retail locations (street carts, micro kiosks, pickup windows). Our long term vision is to offer local businesses the same technology and tools, making their goods accessible in new neighborhoods for people to discover and love.
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