Quality Assurance Manager

Caliber Public Safety is seeking a Quality Assurance (QA) Manager to lead the QA team responsible for ensuring the delivery of high-quality software solutions that meet the complex needs of public safety agencies, including law enforcement, fire departments, and emergency medical services (EMS).

The ideal candidate is someone who has extensive experience in software testing and instilling best practices, understands the specific requirements of mission-critical public safety systems, and can lead a team of QA professionals to meet the highest standards of quality and compliance.

What Will Be Your Impact:

As the QA Manager, you will take full ownership of all testing processes, driving the implementation of rigorous testing strategies to ensure our software products consistently achieve the highest standards of performance, security, and reliability. Your proactive leadership will be key to identifying and resolving issues early, safeguarding product excellence at every stage of development. You are a player-coach; you will lead and empower the QA team, taking full responsibility for instilling best practices, optimizing processes, and implementing cutting-edge tools to ensure thorough, efficient testing at every stage of the software development lifecycle. Your decisive leadership will ensure that testing is not just a step but a driving force for delivering exceptional quality.

• Lead, mentor, and manage the QA team, ensuring they are well-trained and equipped to deliver high-quality testing and validation activities across all Caliber products.
• Develop and implement a comprehensive QA strategy that ensures thorough testing of public safety software products across multiple platforms (e.g., desktop, mobile, cloud).
• Lead the creation and execution of test plans, test cases, and test scripts that cover all functional and non-functional aspects of software products, including performance, usability, security, acceptance, and compliance testing.
• Ensure that performance and load testing are integral parts of the testing strategy, particularly given the real-time, mission-critical nature of public safety systems.
• Ensure the timely execution of all testing activities, including manual and automated testing, integration testing, regression testing, and user acceptance testing (UAT).
• Oversee the use of automated testing tools and frameworks to increase testing efficiency and coverage.
• Implement test-driven development (TDD) and behavior-driven development (BDD) practices where applicable to drive continuous improvement in quality and testing efficiency.
• Define and report key quality metrics such as defect rates, test coverage, and product reliability, providing regular updates to senior leadership and ensuring that quality aligns with the organization’s overall objectives.
• Identify and manage risks related to product quality and reliability, particularly in the context of public safety and regulatory requirements such as Criminal Justice Information Services (CJIS), SOC, ADA Title II, and HIPAA, compliance.
• Oversee defect management processes, ensuring that issues are properly identified, logged, tracked, and resolved in a timely manner.

What We Are Looking For:

• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Equivalent work experience will also be considered.
• Experience: 5 + years of experience in software quality assurance, with at least 2-3 years in a management or leadership role. Experience in the public safety, government, or regulated industries is highly desirable.
• Technical Skills:
  • Strong experience in manual and automated testing methods, including test case creation, execution, and reporting.
  • Proficiency in automated testing tools and frameworks, such as Selenium, Katalan, JUnit, TestNG, or similar.
  • Experience with API testing tools (e.g., Postman, SoapUI) and familiarity with CI/CD pipelines and DevOps practices.
  • Knowledge of test management tools (e.g., Jira, TestRail) for tracking and managing test cases, defects, and test execution results.
  • Solid understanding of public safety systems (e.g., CAD, RMS) and the technical and compliance requirements for these mission-critical platforms.
  • Familiarity with security and compliance standards, particularly CJIS and how they impact software testing.
  • Proficient in Jira and confluence is required, administration experience preferred.
• Soft Skills:
  • Strong leadership and team management skills, with the ability to motivate and guide teams toward success.
  • Excellent communication and collaboration skills, capable of working across departments to ensure quality is built into every phase of development.
  • Highly organized and detail-oriented, with strong problem-solving skills to address complex testing challenges.
  • Ability to manage multiple testing projects and priorities simultaneously in a fast-paced, high-stakes environment.
  • Experience with the scrum framework, including scrum events and roles.

What We’d Love to See:

• Experience in public safety software testing, including familiarity with law enforcement, fire, and EMS systems.
• Experience implementing quality metric dashboards.
• QA certifications such as ISTQB, Certified Software Quality Analyst (CSQA), or Certified Manager of Software Quality (CMSQ) is highly recommended.
• Experience with performance testing tools (e.g., JMeter).