Why ClearSource?
ClearSource is passionate about our Core Values!
- Customer First – We share an intense passion for creating an exceptional customer experience.
- Personal Accountability – Commit to do the right thing and do it.
- Humble Courage – Be brave enough to seek, deliver, and accept feedback.
- Hungry – Do your best every day to make great things happen.
- Happy & Healthy – Choose well, live well.
Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?
If the answer is yes, then ClearSource is looking for you to join our team as a Quality Assurance Analyst. You should be responsible for providing teaching opportunities through evaluations, gathering opportunities, monitoring quality variance, and bridge knowledge/process gaps from clients and prior experience.
Enjoy these outstanding perks and benefits:
- Competitive salary
- Medical and dental Insurance (with free dependent)
- Paid time off (PTO)
- Outstanding career growth
- Passionate, energetic & innovative work culture
- Friendly, team-driven environment
- Skills and leadership development
What you will do as a Quality Assurance Analyst
- Show up for assigned shift and adhere schedule as based in myHR.
- To conduct call evaluations and utilize QA Guidelines as based for scoring.
- To consolidate markdowns and important updates for company Newsletter.
- Participate in internal and client calibration sessions to maintain consistency and alignment in QA evaluations
What ClearSource Needs from You?
- High school diploma (or equivalent).
- 2+ years of experience in a call center environment, preferably in a Training or Supervisory role.
- Strong English communication skills (B2+ or higher).
- Excellent verbal and written communication skills.
- Proficiency in call center software and systems, as well as basic computer skills.
- Strong interpersonal skills to collaborate effectively with teams and communicate audit findings clearly with stakeholders.
- Ability to identify compliance issues, assess risks, and implement corrective actions to ensure quality standards are met.
- Flexibility to adapt auditing methods and tools to various processes, standards, and industry requirements.
- Strong organizational skills to manage audit schedules, documentation, and reporting, ensuring thoroughness and accuracy.
What We Do
ClearSource at its core is a customer experience company. We help our partners optimize the customer journey from initial acquisition to throughout the lifecycle of each customer. Our mission is to drive customer loyalty and engagement by creating an exceptional experience at every touchpoint. Our services include outsourced customer care, technology including artificial intelligence/machine learning, and consulting services.
