An exciting opportunity has arisen for a Quality Assurance Advisor to join the Quality Assurance Team on a permanent basis in our Darlington office. We support hybrid and flexible working for this role, there will be a mix of office and remote working.
Who we are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.
Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here.
Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.
The role
To core purpose of the role is to monitor and report on administration quality across the Benefits Business Unit and identify areas for improvement in accordance with the Quality Assurance Plan. To support with preparation for the ISO9001 audit.
The person
We are looking for someone to undertake quality reviews in accordance with the quality plan and framework. The ideal candidate will have excellent Microsoft Office skills and also have experience in evaluating data. The ideal candidate will be expected to provide recommendations to improve ways of working and will track and review these actions to ensure that they are followed through and improvements are achieved. Knowledge and experience of a regulated environment, ISO9001 and master trust pension schemes is advantageous but is not essential.
The incumbent will be a confident collaborator, keen to share their knowledge with, and learn from, colleagues and to support wider teams across the business. Building solid relationships and influencing stakeholders at all levels is also key to being successful in the role. We are looking for an individual who has passion for continuous improvement, has good understanding of systems, processes and controls and is analytical in their approach. You will be solution focused person because we will need you to bring ideas and recommendations to the areas that require it. The successful candidate will demonstrate resilience and will also take ownership and accountability of their work, managing delivery expectations and balancing priorities.
What we can offer youRewarding you
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A competitive salary (depending on experience)
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28 days annual leave plus bank holidays
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Generous annual bonus plan
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We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
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4x Life Assurance cover
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Colleague referral scheme
Heath & Wellbeing
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Private Medical Insurance
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Employee assistance programme
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Health cash plan
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Eye care vouchers
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Flu vaccination
Lifestyle
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We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
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Buy and sell holidays
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Give as you earn scheme
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Paid volunteering days
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Flexible half days leave Electric vehicle leasing
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Cycle to work scheme
Next Steps
If you would like to apply, please click on the apply button or visit our Careers Page by 20th March 2025
Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life.
Top Skills
What We Do
The Railways Pension Scheme is one of the UK’s largest and longest established pension funds. Railpen is responsible for the safekeeping and investment of around £34 billion on behalf of the scheme’s 350,000 members who are connected to the railway industry.
Railpen's purpose is to secure our members' future. To achieve this we invest the scheme’s assets to generate strong returns over the long term.
Our members and their employers trust us with this very significant responsibility. We are proud of this responsibility, take it very seriously, and are committed to, and passionate about, improving their future lives.
Generating the required returns is challenging. To be successful we must constantly strive to be considered a world-class asset owner by our stakeholders, with a proven track record of adding value for our members. This means we have to have excellent people, doing exemplary work, in every part of our business.
We use the size of our assets to invest wisely and influentially. Our convictions and a clear set of investment beliefs guide us through complex and changing markets. We’re not afraid to think innovatively or act boldly in the best interests of the members we are proud to serve
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