interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.
Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.
interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.
Get To Know Us First!
Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell. Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.
Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 160+ people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs and many who have been previous part of early-stage startups. We have grown 1800% in the last one year. Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues. We have grown 1800% in the last one year & are in the top 100 fastest-growing Fintech in Silicon Valley. We are a fully remote team
Careers - https://interface.ai/open-positions
LinkedIn - https://www.linkedin.com/company/interface-ai/
Do You Make the Cut?
We are looking for a highly skilled and motivated QA Engineer II - Automation to join our dynamic and fast-paced team. In this role, you will be responsible for ensuring the quality and performance of our software applications by developing and executing automated test scripts, identifying bugs, and collaborating with cross-functional teams to ensure a smooth and seamless user experience.
As a QA Engineer II, you will contribute to the automation framework, test strategy, and be a key player in the continuous improvement of our software development lifecycle.
As a QA Engineer III, you will be responsible for:
- Design, develop, and maintain automated test scripts for functional, integration, and regression testing.
- Work on automation frameworks using tools such as Selenium, Rest Assured, or similar.
- Collaborate with software engineers and product managers to understand requirements and create effective test strategies.
- Troubleshoot, identify, and resolve test failures and collaborate with development teams to fix issues.
- Write and maintain clear, detailed documentation for test cases, test scripts, and automation processes.
- Contribute to the continuous improvement of the automation test framework, tools, and methodologies.
- Stay up to date with the latest industry trends, technologies, and best practices in QA and automation testing.
- Identify areas for test automation improvement and recommend tools, techniques, and strategies to increase testing efficiency.
Requirements
- Extremely self-motivated
- Ability to learn quickly
- Growth mindset (read this if you don't know what it means - link)
- Emotional Maturity (read this if you don't know what it means - link)
- Passionate about the possibilities at the intersection of AI + Banking
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
- 3+ years of experience in software quality assurance with at least 1.5 years focused on automation.
- Strong proficiency with test automation tools such as Selenium and TestNG.
- Proficient in programming/scripting language Java.
- Strong experience in API Automation using tools like Rest Assured.
- Should have understanding of Webhook testing and automation.
- Should have experience in tools like Maven, Git etc.
- Experience in testing web applications. Chatbots testing a plus
- Experience in Analyzing user stories and designing the test cases for manual and automation testing
- Well versed with Usability, Functional, System, Regression, Localization and Smoke/Sanity testing, ensuring 100% coverage of the requirements
- Excellent diagnostic and problem-solving skills. Demonstrated capability of analyzing issues and getting to the root cause with precision and focus
Benefits
- Remote First Policy
- Comprehensive Insurance Policy
- A chance to have a big impact early in your career
At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.
Top Skills
What We Do
interface.ai is an AI leader specializing in Intelligent Virtual Assistants for the financial sector. By integrating its deep banking domain understanding with AI, interface.ai is transforming interactions between banks, credit unions, their customers, and employees, leading the charge into the era of Interactive Intelligence for Banking.
Unveiling interface.ai's New Product Suite Powered By Generative AI:
Discover Sphere for Customers - an industry-first, ChatGPT-like universal channel revolutionizing banking through intelligent guidance, innovative plugins, and personalized AI assistance.
Discover Sphere for Employees - an industry-first, ChatGPT-like universal channel that replaces 14-15 applications traditionally juggled by frontline staff, thereby enhancing frontline operations' efficiency by 10x.
Learn more: https://interface.ai/solutions/sphere-generative-ai-assistant-chatgpt-for-creditunions-and-banks
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