QA Engineer and Technical Support Specialist

Are you ready to launch your career with a bang? Join our motivated and innovative team at GN, where we bring people closer through modern hearing, audio, video, and gaming solutions!

We are currently in search of a qualified QA Engineer and Technical Support Specialist to join our cohesive group of seven QAs who oversee the testing of GN’s commercial platforms. The team is located in Poland, Ukraine and Denmark, but work closely together virtually. You will be assigned to the Salesforce platform and will collaborate with the team responsible for configuring and developing solutions that support our business. If you're motivated by innovation and want to play a significant role, this opportunity may suit you well. Dive into a world of exciting projects, collaborate with skilled professionals from around the globe, and be part of a company that values creativity and growth. Come and contribute to our innovative approach moving forward!

Your contribution is appreciated, and you will:

• Manually test the platform and connected system landscape (primarily functional tests) 

• Identify and test functionality that supports critical business processes 

• Prepare to release deployments making sure the quality of every release is high 

• Provide test support for the development team throughout all stages of development 

• Collaborate with cross-functional teams to identify and resolve validation issues 

• Regularly collaborate with the team, Test manager, Delivery Manager, Product Owner and Business Stakeholders and others to ensure that testing meets project goals and objectives 

• Communicate on any risks from a QA perspective that could affect the future release

• Identify, document, and track defects, and work with relevant teams to resolve them

• Identify areas for process improvement and suggest enhancements to improve service delivery and customer experience

• Provide technical support and troubleshooting for Salesforce users across the organization

• Maintain the platform, including staying up to date on new features and releases, and fixing any bugs

• Provide 2nd and 3rd line support on CRM to colleagues across the GN group.

To perform well in the role, we imagine that you:

• Have a Bachelor’s Degree or equivalent 

• Possess a deep understanding of software QA methodologies, tools, and processes 

• Have minimum 2 years of professional experience in QA working with Salesforce and support roles,

• Have experience in writing clear, concise, and comprehensive test cases and documentation 

• Have experience with test and validation 

• Are familiar with test case design for end-to-end testing 

• Possess basic experience in continuous integration processes and tools (Azure DevOps) 

• Have solid problem-solving skills and meticulous attention to detail.

Join us if: 

• You thrive in collaborative environments and have effective communication skills, allowing you to interact regularly with colleagues, stakeholders, and vendors across a distributed team 

• Your proficiency in English allows you to navigate a multicultural workplace effectively 

• You have a solid Agile mindset with experience working with Scrum or other Agile frameworks.

You will get extra points if you have:

• Experience in regulatory compliance  

• Knowledge of REST APIs, XML, JSON, Postman 

• ISTQB certification 

• Salesforce Administrator certification.

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we welcome your application if you think you have transferrable skills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are focused on an inclusive recruitment process

All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting an invitation to interview.

How to apply?

Use the ‘APPLY’ link. Applications are assessed on a continuous basis, so don’t wait to send yours. 

On a time crunch?

Feel free to only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy.

Join us in bringing people closer

GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.

We hope you will join us on this journey and look forward to receiving your application.

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