We are seeking a highly motivated and experienced Professional Services Team Leader to lead and oversee the planning, execution, and delivery of technical projects and integration processes. In this role, you will be responsible for managing the integration of third-party partner products and data into the client platform, while also providing ongoing technical consultancy and support to both internal and external stakeholders.
Responsibilities:
- Lead, mentor, and manage a team of professional services engineers accountable for a diverse range of products.
- Foster a high-performance culture by empowering your team, promoting growth, and supporting career development.
- Oversee all technical aspects of partner onboarding operations, including planning and managing successful launch and operational cycles.
- Collaborate cross-functionally to troubleshoot and resolve technical issues across our products and services.
- Drive end-to-end technical projects by facilitating effective collaboration between different departments.
- Act as a customer advocate internally, working closely with product management, data, R&D, business, and sales teams to ensure successful project delivery.
- Provide valuable input into product development and prioritization based on partner feedback, business needs, and identified improvement opportunities.
- Design, develop, and maintain internal tools to enhance operational efficiency for the Professional Services team and other departments.
Requirements:
- Proven experience as a Professional Services or Technical Account Management team leader, preferably within an ad-tech industry.
- Strong understanding of internet and mobile technologies, including expertise in:
- REST APIs, HTTP, JSON, XML
- Server to Server, Client to Server Integrations
- Debugging tools such as Fiddler, Charles, Postman
- Advanced proficiency in SQL and Microsoft Excel to analyze large-scale data and write complex queries.
- Programming skills in Java/JS/Python/Fullstack development.
- Excellent project management skills with the ability to lead cross-functional technical projects.
- Strong communication and interpersonal skills, with experience working in remote and cross-functional environments.
- Demonstrated problem-solving abilities with a customer-first mindset.
- Self-motivated, proactive, and comfortable working in a fast-paced, dynamic environment.
- Fluent in English.
Would be a plus:
- Knowledge of the Real Time Bidding programmatic advertising ecosystem, including DSPs, SSPs, Exchanges, SDKs.
- Familiarity with Android and iOS platforms.
- Experience contributing to product improvement based on technical and operational insights.
What we offer:
- Help and support from our caring HR team.
- 20 days of vacation.
- The exchange of experience and work with talented colleagues.
- Last but not least - valuable compensation for your efforts.
Top Skills
What We Do
Globaldev Group provides end-to-end software development services and builds skillful teams of specialists to fuel your business’ growth. Leveraging our extensive 12-year background and deep industry knowledge, we have established ourselves as a reliable partner for numerous enterprises, SMEs, and startups.
Globaldev Group is an ISO/IEC 27001 certified company.
▪️️ Global Teams ▪️
Globaldev offers R&D team extensions to both emerging technology companies and global corporations. Empowered by our global talent pool, we excel at connecting our clients with high-skilled specialists.
Hiring, onboarding, and continuous management are all included in our comprehensive set of services, enabling our clients to quickly scale their teams and achieve their product development and implementation goals.
▪️ Global Engineering ▪️
- Obtain a custom-designed solution from scratch
- Scale or enhance your current software infrastructure
- Stay ahead with the latest cutting-edge technologies
- Access a comprehensive range of services from a single vendor
As a full-stack development company, we are equipped to fulfill all your business requirements. Whether it's product discovery, proof of concept, UX design, or development, Globaldev serves as your all-in-one solution provider.