Provider Success Representative

Posted 15 Days Ago
Be an Early Applicant
Grand Rapids, MI
Hybrid
Senior level
Software
The Role
The Provider Success Representative will support healthcare providers after onboarding, resolve issues, and maintain strong relationships to ensure satisfaction within the network.
Summary Generated by Built In

We are seeking a dedicated and proactive Provider Success Representative to join our team in Grand Rapids, MI. You will serve as a continuous point of contact for our healthcare providers after they have completed the onboarding process. You will guide providers through any challenges, addressing questions, and resolving issues to ensure their satisfaction and seamless operation within our network. You will receive a warm handoff from the Provider Engagement/Onboarding Specialist and will be responsible for maintaining strong, ongoing relationships with providers in your assigned region.

 

We are seeking candidates who are located within 50-miles of Grand Rapids, MI. This role requires weekly in-office presence (or fieldwork, meetings, etc.), and the ideal candidate must be able to commute or reside in the surrounding areas to meet this requirement.

How you will make an impact

  • Serve as the primary point of contact for providers in your assigned region after they are fully onboarded.
  • Address and resolve any challenges, questions, or issues providers may encounter.
  • Ensure providers are fully supported and their needs are met promptly and effectively.
  • Build and maintain strong, positive relationships with providers.
  • Facilitate clear and open communication between providers and the organization.
  • Regularly check in with providers to gather feedback and ensure their satisfaction.
  • Troubleshoot and resolve provider issues, coordinating with internal departments as needed.
  • Escalate complex issues to the Provider Relations Lead or other appropriate parties when necessary.
  • Track and document provider interactions and issues to ensure timely follow-up and resolution.
  • Collaborate with the Provider Engagement/Onboarding Specialist to ensure a smooth transition and handoff.
  • Work closely with internal teams to address provider-related matters efficiently.
  • Keep accurate records of provider interactions and maintain a detailed log of issues and resolutions.
  • Identify opportunities to improve the provider experience and streamline processes.
  • Contribute to the development and implementation of best practices for provider relations.

What we are looking for

  • Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred.
  • 5 + years of experience in provider relations, customer service, or a related role in the healthcare industry.
  • Extensive experience and well-established relationships with healthcare providers in Michigan.
  • Strong understanding of healthcare provider operations and challenges.
  • Ability to lead and facilitate meetings with healthcare providers and internal stakeholders to discuss contractual agreements, service performance, and operational improvements.
  • Excellent communication, and interpersonal skills.
  • Ability to build and maintain positive relationships with providers and internal teams.
  • Detail-oriented with strong organizational and problem-solving skills.
  • Proficiency in Microsoft Office Suite and relevant healthcare software.
  • Travel Requirement: This role requires the ability to travel to provider locations on a weekly basis. You will engage with providers in person to maintain strong relationships, oversee network operations, and ensure alignment with organizational goals.

Top Skills

Healthcare Software
Microsoft Office Suite
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Orem, Utah
410 Employees
On-site Workplace
Year Founded: 2019

What We Do

Nomi Health is rebuilding healthcare with services and technology solutions that allow easy access to quality, affordable care.

Similar Jobs

MetLife Logo MetLife

Client Services Consultant - Vision

Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Hybrid
Southfield, MI, USA
43000 Employees

Vertafore Logo Vertafore

Customer Support Analyst I

Information Technology • Insurance • Software
Hybrid
East Lansing, MI, USA
2066 Employees
45K-47K Annually

Vertafore Logo Vertafore

Compliance Services Associate

Information Technology • Insurance • Software
Hybrid
East Lansing, MI, USA
2066 Employees
35K-35K Annually
Remote
Hybrid
17 Locations
220 Employees
100K-128K Annually

Similar Companies Hiring

True Anomaly Thumbnail
Software • Machine Learning • Hardware • Defense • Artificial Intelligence • Aerospace
Colorado Springs, CO
131 Employees
Caliola Engineering Thumbnail
Software • Machine Learning • Hardware • Defense • Data Privacy • App development • Aerospace
Colorado Springs, CO
53 Employees
Red 6 Thumbnail
Virtual Reality • Software • Hardware • Defense • Aerospace
Orlando, Florida
113 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account