Project Manager

About us

We are Raven, a unique blend of consulting, creative and technology capabilities united with a single focus: We ideate, build, and launch new value propositions that materialize our clients' potential. Our unique approach underpins the creation of emerging propositions capable of generating or capturing new value.

We untap New Horizons. In a world that faces unprecedented challenges both from a business and market dynamics, with the increasing demand of an evolving customer and collaborator, we are the wingman of our clients to cope with their growth challenges. 

Just for a Few. We support leaders and market creators to innovate commercial disruptions and accelerate growth, combining strategy, design, innovation, and technology. Many organizations preach the same promise, but only a few delivers on it. We are among those. 

Global Reach. Since our inception, we have developed projects with top-tier organizations throughout Latin America and Europe. We are currently expanding beyond. 

We are not a consulting Company. We work differently from traditional consultants. We are not another consulting boutique, nor we want to be. We are fast and agile as a start-up, but precise and narrow focus on delivering value to our clients. 

For you. We support your professional and personal development. We provide freedom to develop and a unique work environment that rewards each member of our team professionally and personally.

Our Verticals. We organize across four business lines: Business, Experience, Growth and Tech. These business lines create a seamless and yet synergetic value proposition for our clients. 

We Think to Design. We build to Sell. This is what we do, we conceive unique value propositions that then we take to market!

About you

We look for individuals who dare to challenge themselves to achieve the extraordinary. Here comes the ones who change things trying to get there faster where no one has gone. Making things happen delivering results without limits.

Here comes those who transform the present to conquer the businesses of the future, and the ones who release change through design. You must think, act, and behave with an owner's mentality that is permanently reinventing itself.

Here are those of us who want to make the imposible posible.

Our work place

You must be a natural team player and should feel comfortable working with professionals from diverse disciplines, backgrounds, and countries.

We embrace work-life balance: the well-being of our people is a priority for us.

A culture of learning and creating is promoted around the world: diversity will allow us to strengthen our impact.

We encourage innovation and disruption.

We understand that changes will occur, and that adaptability is essential to help when they do happen.

Collaboration is emphasized and rewarded.

Tu Rol

Si te apasiona la transformación digital y el desarrollo de soluciones centradas en los usuarios, ¡queremos conocerte! Estamos buscando a un Project Manager comprometido, con un fuerte interés por el aprendizaje continuo y el trabajo en equipo en un entorno ágil.

Dentro del área de IT, serás responsable de liderar y evolucionar los servicios que ofrecemos a nuestros usuarios, como los servicios de atención y las soluciones de workplace. Además, gestionarás la demanda de IT ante los diferentes Business Partners, así como los proyectos o peticiones provenientes de negocio a través de estos partners. También serás el encargado de liderar la gestión de la demanda interna dentro del área de IT, especialmente en lo que respecta a los servicios de workplace.

Responsabilidades

 - Liderar y evolucionar los servicios que prestamos a nuestros usuarios (servicios de atención a usuario, soluciones de lugar de trabajo, etc) En colaboración con la SMO y PMO

- Liderar y coordinar la gestión de la demanda generada en interno dentro del área de TI a nivel de Workplace

-Gestión de la demanda de TI ante el Business Partner (BP) así como de todos aquellos proyectos o peticiones solicitadas a cabo desde negocio vía BP.

- Realizar el control y seguimiento de los procesos de TI de los proveedores prestatarios de servicio.

- Actuar como Jefe de Proyecto de aquellas iniciativas específicas que le sean asignadas, y será responsable de la Gestión de Proveedores en aquellos servicios o iniciativas específicas que estén bajo su rol.

- Alinear las necesidades del negocio vía BP con I&C&S en arquitectura, seguridad y portafolio de servicios.

- Anticipar, comprender e influir en la demanda de los servicios por parte de la dirección del negocio en coordinación con el BP.

- Colaborar en la documentación de los nuevos servicios para su operación y mantenimiento y asegurar el cumplimiento de los procesos vigentes.

Habilidades y experiencias

Licenciatura / Grado en Ingeniería informática o similar.

- Idiomas, informática, otros conocimientos técnicos)

- Inglés B2 – C1

- Conocimiento en gestión de TI (Infraestructuras, comunicaciones y seguridad)

- Conocimiento y Experiencia en procesos ITSM (ITIL) así como herramientas de gestión como por ejemplo Easyvista 

- Experiencia en entornos Microsoft, plataformas onprem y cloud, Office 365, etc.

- Gestión de proveedores de servicios de TI (Evaluar rendimiento mediante KPIs, supervisión de acuerdos de nivel de servicio (SLA), negociación, etc.

- Liderazgo

Our benefits!

🫂 Supplementary health insurance

🗽 MyDay: you can take days off to rest, be with your family or whatever you need!

💰 My Digital Tool: we provide you with an annual budget to complement the hardware we provide you with

💰 My Digital Place: you have an annual budget to set up your home office!

🛩️ Vacations included (of course), but if you need additional time, you can ask for unpaid vacations

🌍 The World is Mine: we want you to grow with Raven and experience new cultures, countries and experiences, allowing temporary or permanent relocation to other countries

🎁 My Birthday: afternoon off on your birthday

🤓 My Training: annual budget for you to develop your abilities

🚚 Moving Day: we support that you can move in calmly and settle into your new home

🔎 Raven Hunters: recommend profiles that you know and that you think can make a perfect match with our organization

📚 My Internship: we want you to be able to learn from our different verticals and thus the business. Thus, you can change vertical if you want to know and learn from other experts