We are an innovative, Vancouver-based startup at the forefront of robotics, AI, and machine vision technologies. Backed by VC funding and recognized as a 2024 BCTIA Growth Award winner, we are on a mission to redefine the future of AI-driven robotic vision systems. Apera AI helps manufacturers make their factories more flexible and productive. Robots enhanced with Apera’s software have 4D Vision – the ability to see and handle objects with human-like capability. Challenging applications such as bin picking, sorting, packaging, and assembly are now open to fast, precise, and reliable automation. Apera is led by an experienced team from high-growth companies focused on robotics, artificial intelligence, and advanced manufacturing.
Apera AI is looking for a skilled and dynamic Onboarding Project Manager to lead the charge in transforming the customer onboarding experience. In this high-visibility role, you’ll oversee a diverse portfolio of onboarding projects, ensuring seamless transitions from sales to post-installation support. As a key liaison between internal teams and external stakeholders, you’ll orchestrate efforts to deliver flawless installations while driving customer satisfaction. This is your chance to join a pioneering company in robotic vision solutions and make a lasting impact in a fast-paced, innovation-driven environment. If you thrive on challenges and want to shape the future of automation, we encourage you to connect with us.
What You’ll Do
- Manage and oversee onboarding projects to ensure timely delivery and customer satisfaction.
- Coordinate the onboarding pipeline for seamless transitions from order to post-installation support.
- Collaborate with Field Application Engineers and Customer Success Managers to create frictionless onboarding experiences.
- Conduct kickoff meetings to set expectations and launch projects effectively.
- Provide regular updates on timelines, challenges, and project statuses to customers and stakeholders.
- Align cross-functional teams on milestones through effective communication and follow-ups.
- Escalate at-risk accounts and drive resolution with internal and external stakeholders.
- Manage scheduling, resource allocation, and travel coordination.
- Document and refine onboarding processes for scalability and efficiency.
- Lead initiatives to streamline installations while maintaining the highest quality standards.
- Monitor project KPIs and contribute to performance tracking through detailed reports and dashboards.
- Contribute to ongoing process improvement and maintain detailed customer records in Apera’s systems.
Required Qualifications
- Bachelor’s degree in engineering, robotics, automation, or a related technical field.
- 5+ years of project management experience in automation, robotics, or controls.
- Strong verbal and written communication skills; proficiency in a second language is a bonus.
- Working knowledge of robotics, machine controls, automation principles, and manufacturing processes.
- Proven ability to deliver results in a fast-paced, dynamic environment with competing priorities.
- Proficiency with Microsoft 365 tools (Word, Excel, PowerPoint, and Teams).
- Flexibility for international travel, including short-notice trips.
Preferred Qualifications
- MBA or a master’s degree in a relevant field.
- Project Management Certification (e.g., PMP or equivalent) or formal project management training.
- Hands-on experience with vision systems and their application in industrial environments.
- Familiarity with robotic systems, such as Fanuc, ABB, Kuka, Yaskawa Motoman, or Universal Robots.
- Strong background in mechanical, electrical, and pneumatic troubleshooting.
- Experience in management or supervisory roles.
Why Join Apera AI?
- Work at the forefront of robotics and automation technology, solving real-world challenges.
- Be part of a high-growth, collaborative environment where your contributions matter.
- Enjoy competitive compensation, equity options, and benefits.
- Opportunities for professional development and global exposure.
Top Skills
What We Do
Apera AI offers 4D Vision technology for industrial robotics, enabling faster, more reliable, and scalable manufacturing automation solutions
