Project Manager

Who We Are: 

We are a national, innovative, high-growth software company devoted to K12 education administration. Our products beat the competition by focusing on all business operations of K12 schools, including both financial and school nutrition management. We have a deep understanding of K12 school systems and regulations, with a focus on providing creative, integrated and user-friendly solutions supported by excellent customer service. Our workforce is talented, loyal, dedicated and highly enthusiastic. This is a fantastic career opportunity for the right individual.

We offer challenging work in a team environment. We respect each other and collaborate for continuous improvement. We are the experts in our product lines and we anticipate the needs of our customers. Our customers say we work efficiently and always strive to provide the proper solution. We have achieved this by building relationships based upon: expertise, patience, attentiveness, clear positive communication, tenacity, and a calm presence. 

LINQ is on a mission to empower central office heroes who make K-12 districts and schools stronger. LINQ improves efficiency, optimizes performance, and manages compliance through its suite of administrative, financial, and nutritional solutions; allowing administrators to make a bigger impact for their staff, students, and communities. LINQ is the first company to deliver a full suite of integrated solutions to manage operations at the state, district, and school levels. LINQ has helped over 30,000 schools and served over 17 million students to increase K-12 potential. 

LINQ’s Values: 

• Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained. 

• Deliver Excellence: We consistently exceed our clients’ expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships. 

• Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation. 

• Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force. 

About The Role: 

The Project Manager (PM) manages all aspects of designated customer accounts in the areas of project and service delivery, under the direction of the Director of Professional Services. The PM works collaboratively with internal and client-facing technical and management staff including State Agencies & District Stakeholders. The PM drives the projects to ensure the timely delivery of quality software products, services, and documentation to our customers. The PM should have excellent organization, written, and communication skills, strong client-facing experience, should be comfortable working independently, as well as part of a team, and is capable of successfully handling multiple concurrent assignments with a high degree of emotional intelligence. This position reports to the Director of Services Delivery - State Nutrition. 

What You'll Be Doing: 

• Ensure software and service delivery are within budget and on schedule, while achieving high customer satisfaction. 

 • Works closely with Implementation Consultants and Product Managers/Owners on shared assigned client projects to ensure competition of deliverables. Consults with Sales, Engineering, Product and Quality Assurance throughout the project lifecycle.

• Communicate with clarity and confidence with both internal and external customers to guide desired outcomes.

• Provide transparent communications about project status and health to Management using the tools provided (Smartsheet, Wrike, etc.)

• Prioritize work efforts based on contractual obligations and timeframes, organizational strategic plans, and resource availability.

• Provide project management coordination and controls consistent with project and operational needs.

• Update, maintain and provide regular status reports & meetings to key stakeholders on regular basis including risks, budget, open items, timelines, issues

• Manage projects consistently within appropriate tools 

• Manage large scale projects with multiple stakeholders at a State Level

• Develop and cultivate relationships with key client contacts.

• Organize and facilitate working sessions with clients and internal resources.

• Travel within the USA may be required 

What We Are Looking For: 

• Bachelor's degree (B.A.) in appropriate field of study or equivalent work experience

• 3-5 years of work experience managing large, complex client software implementations

• Proven to be highly motivated, self-directed individual with minimum oversight

• Escalates appropriately in a timely manner any issues, late deliverables or client risks

• Strong customer-service/people skills

• Experience managing multiple large-scale projects

What Will Make You Stand Out: 

• PMI/Agile Certifications a plus

• K12 or State Government Project experience a plus

The Tech: 

• Salesforce

• Microsoft Suite

• Wrike

• Azure DevOps

• Smartsheet 

Total Rewards:

Remote working environment

Ability to work in a physical office, if near one of our offices (Wilmington, Irvine, and Austin)

One America 401k plan with 4% employer matching on total earnings, not just base (100% fully vested)

Company Bonus Plan or Target Sales Commission Plan

Flexible Open Paid Time Off Plan

Paid Parental Leave Policy

10 paid holidays

16 hours of paid volunteer time

Blue Cross Blue Shield benefit network (medical/dental/vision)

Low-deductible PPO option or HDHP option with employer contributed HSA

Dental with child orthodontia

100% Employer paid Short Term Disability/Long Term Disability/Basic Life/Accidental Death & Dismemberment Insurance

Health and wellness benefits including gym and Headspace reimbursement

Professional development opportunities

EOE Statement/Accommodation Notice:

LINQ is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [email protected]. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.