Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.
Opening Sentence: This position is accountable for providing a high level of project management and customer service for all customers, internal and external.
Role Responsibilities
- Propose/challenge logistic process evolutions to improve customer satisfaction.
- Ensures prompt, thorough handling of all customer inquiries, claims and complaints, chargebacks, repairs, and/or returned material.
- Responsible for providing satisfactory solutions to customers: related to Lead Times (LT) and Delivery Dates (DD).
- Manage marketing demand forecast and backlog, to determine the optimum inventory levels and appropriate stocking programs.
- Drives follow-up and determines causes that affect service levels.
- Responsible for the manufacturing floor providing the scheduled production.
- Interface with Engineering, Purchasing, and Accounting, to develop, implement, and drive systems to facilitate Production Scheduling,
- Coordinate and analyze business growth on products to balance the scheduling of new and existing products.
Describe what this person will be doing in common terms
- Review delivery dates with the customers.
- Review urgent orders to check with the plant for any improve on the delivery dates.
Travel: Up to 50%
Minimum Qualifications:
- Minimum of 5 Years of experience in similar roles.
- Bachelor's degree in Industrial Eng, or International Business Degrees.
Preferred Qualifications:
- Management and negotiations skills
- Launch of new projects
- Management of billing systems
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to [email protected] to verify that the communication is from Donaldson.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
What We Do
Donaldson Company helps solve some of the world's most complex filtration and contamination control challenges, and is one of the largest global providers of unique filtration technologies and high-quality filters and parts. Our filtration technologies and products are used every day, in a variety of industries and environments, including aerospace, agriculture, construction, food and beverage, manufacturing, mining, power generation, transportation and many more. Key to our success, our 14,000 employees support customers at sales, manufacturing and distribution centers from over 140 locations on six continents.
The filtration market continues to grow. Customers' needs for filtration solutions continue to evolve. And the opportunities for our products and our people continue to expand.
