Project Manager - Payments

Company Description

Daxko powers wellness to improve lives. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful. 

Job Description

As a Payments Project Manager, you are responsible for the accelerated execution of Payments product conversions and launches. You will be responsible for managing complex electronic payments conversion projects and for delivering error-free payments configurations to our customers. You'll work closely with our Boarding and Applications Team, our software implementation teams, and our Credit and Risk Team to ensure launch commitments are not only met, but also exceeded.

In your day-to-day, you will: 

• Manage complex credit card and ACH implementation projects for software customers 
• Provide clear and concise project communication - both written and verbal. 
• Ensure project methodologies and project delivery processes are strictly followed, including:
  • Proper system setup and configuration
  • Card brand regulations are followed
  • Processor requirements are followed
  • Custom development requirements are satisfied
  • System integration is aligned to meet customers’ business objectives.
• Identify potential processing risks and proactively communicate internally and externally 
• Manage escalated issues to provide exceptional merchant experiences 
• Overperform through routine analysis of KPIs and ongoing process improvement 
• Build and promote a positive and collaborative culture across Payments teams 
• Contribute to team documentation, SOPs, and creation of best practice documentation 
• Maintain a thorough understanding of processor/vendor products, platforms, and systems 
• Serve as a Daxko Payments products and services expert
• Follow all organizational compliance policies and standard operating procedures 
• Consistently exceed team weekly, monthly, and quarterly key performance indicators. 

Qualifications

• Bachelor’s Degree
• Two (2) years of Customer Service experience
• One (1) year of experience working with credit card/ACH processing and/or fintech companies
• Demonstrated expertise in project management
• Demonstrated ability to effectively manage complex financial projects
• Exceptional customer service skills including patience and empathy, with a demonstrated ability to effectively manage customer escalations
• Consistent exceptional performance versus key performance indicators
• Demonstrated expertise in Daxko’s payments-related products and services
• A proven ability to build strong collaborative working relationships with business partners
• Excellent communicator able to convey complex ideas succinctly
• Critical thinking and problem-solving skills
• Strong computer and multi-tasking skills
• Ability to work as a valued teammate, manage time effectively, prioritize and take initiative
• Ability to work effectively in a fast-paced, high-volume environment
• Strong attention to detail

Bonus points for:

• Project Management Professional (PMP) Certification
• Familiarity with Fiserv Merchant Services and other processing environments

Additional Information

The salary range for this role is $50,000 - $85,000 per year. Where you fall within the pay range is based on experience, how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal growth. In addition to base salary, we offer a comprehensive benefits package, performance-based incentives, and opportunities for growth.

#LI-Remote

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:

🏝 Flexible paid time off 
⚕️ Affordable health, dental, and vision insurance options
💪 Monthly fitness reimbursement
🤑 401(k) matching
🍼 New-Parent Paid Leave
👖 Casual work environments
🏡 Remote work

All your information will be kept confidential according to EEO guidelines.