The Implementation Project Manager is responsible for ensuring a timely, professional, and efficient installation of INSIGHTEC equipment and services to customers in accordance with contractual obligations. The Implementation Project Manager has ownership of multiple such deliveries and is responsible for ensuring the appropriate deployment of company resources to meet all customer requirements in accordance with company objectives. This ownership encompasses the following range of responsibilities:
- Act as the single Project Manager for the Americas and assume the core responsibilities for a large backlog of these projects.
- Keep project statuses and schedules current in Salesforce and Monday.com
- Customer site inspection and initial design. Site survey planning and scheduling.
- Owning site readiness scheduling (to extent we can influence this) and green light readiness to install.
- Delivery and installation coordination with customer and 3rd parties.
- Process documentation and continuous improvement for meeting company implementation goals in the Americas.
- Ownership of pre-delivery and pre-install communications.
- Supporting commercial team as necessary in site survey/planning scheduling and resourcing.
- Collaborating with CAM / launch manager and customer success manager for the necessary handoffs to go live to ensure smooth customer experience.
- This position will require travel within the America’s but will also work on standard work to train others to assume much of the field driven scope needed to be successful.
Responsibilities:
- Accurate forecasting of revenue and projects within a quarter/year and distribution of trackers and dashboards with timely updates on project statuses.
- Host and/or attend internal and external project and construction calls.
- Document and provide detailed notes for internal and external teams following project calls.
- Owner of project plans, timelines and schedules.
- Work with your team to share scope associated with timely onsite visits and surveys in support of our commercial team.
- Field and answer questions from construction, OEM and customer teams so they can plan and build their centers to meet our installation requirements.
- Support CAD drawing room layouts and providing best options for future site planning.
- Manage, evolve, and disseminate documentation, slides and client facing collateral.
- Build relationships and detail project scope with appropriate OEM, customer and construction stakeholders.
- Proactive communication of installation schedule, status, escalation, and turnover to key internal stakeholders.
- Formalize the pre-installation announcements and post installation complete documentation with our external clients.
- Request, obtain and manage timely quotes and POs for services needed and own these relationships.
- Meet or exceed the annual targets for installations completed within that calendar year.
- Provide feedback to key internal stakeholders about opportunities to improve.
- Communicate and coordinate with all affected functions in the company to ensure awareness of all customer requirements and obligations for assigned customer programs.
- Maintain accurate and appropriate data in the appropriate data systems for project and customer management.
- Exhibits leadership practices consistent with company values and traits.
- Additional tasks and objectives may be added, based on the company’s plans.
Qualifications:
- Bachelor’s degree and/or combination of equivalent education and 3-5 years experience.
- PMP Certification.
- Minimum of 3 years in a similar role, handling complex / multiple projects simultaneously.
- Experience in a hospital setting, dealing with facilities, supply chain, clinicians, contractors, and logistical teams within a diverse customer organization.
- Familiarity with MRI technology and construction.
- High customer awareness with focus on proactive communication and updates.
- Pro-active and customer-focused approach to problem-solving with excellent communication skills.
- The ability to influence and hold others accountable without authority.
- Independent and able to handle multiple projects in parallel.
- Willing to travel up to 60% of the time.
- Optional, AutoCAD experience.
Let us introduce ourselves
Insightec is a growing medical technology company transforming patient lives through innovative incisionless surgery. Based on two decades of clinical experience and research and development, the company’s Exablate® Neuro platform focuses sound waves, guided by MRI, to provide tremor relief to patients with Essential Tremor and Tremor-dominant Parkinson’s Disease.
Research for future applications in the neuroscience space is underway in partnership with leading academic and medical institutions.
We are a global team united by a common vision to transform healthcare by making focused ultrasound a standard of care for patients. Our culture is built on Our Values of integrity, team, quality, innovation and patient care. We challenge and empower our people to be great at what they do and leverage our different ideas, skills, interests and cultural backgrounds to succeed.
After a recent investment round, Insightec is valued at more than $1B, bringing it to unicorn status. We are over 350 strong in Haifa and K. Ono in Israel, Miami, Dallas, Shanghai and Tokyo.
Do the most meaningful work of your career by joining us in our mission to make the impossible possible.
Insightec is an equal opportunity employer and is committed to a safe work environment free from discrimination, where employees are treated with dignity and respect. Insightec does not discriminate against any employee or applicant on the basis of race, color, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law. We adhere to these principles in all aspects of employment including hiring.
What We Do
Insightec is a global healthcare company creating the next generation of patient care by realizing the therapeutic power of acoustic energy. The company's Exablate Neuro platform focuses sound waves, safely guided by MRI, to provide tremor treatment to patients with medication-refractory Essential Tremor and Parkinson's Disease. Research for future applications in the neuroscience space is underway in partnership with leading academic and medical institutions. Insightec is headquartered in Haifa, Israel, and Miami, Florida, with additional offices in Dallas, Shanghai, and Tokyo. Follow us on Facebook, LinkedIn and Twitter or visit www.insightec.com for more information.
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