OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.
Learn more or request a demo at opengov.com
Job Summary:
The Project Manager will demonstrate exceptional ability to Manage Project scope (quality deliverables and customer experience), time (duration), and costs (effort), Manage Communications effectively with internal and external stakeholders, Manage the Solution Development: deliver successful solution deployments in close partnership with cross-functional teams, while Manage Customer Expectations: maintaining a seamless customer experience and overall satisfaction from the process and the results.
Responsibilities:
- Set scope, timeline, and deliverables to ensure a successful deployment for multiple customers
- Ability to organize a portfolio of 8-10 projects for tracking and delivery
- Be a primary point of contact for project implementation activity
- Establish project command and control of project delivery both internally and externally
- Partner with cross-functional teams to gather key documentation and required resources in order to set appropriate expectations with internal and external stakeholders
- Participate in the sales process as needed
- Prospect specific implementation approaches, scope, and plans
- Support Statement of Work creation on an as-needed basis
- Identify early signs of project and customer risks and devise appropriate risk response strategies
- Occasionally travel to customer sites to conduct training and solidify customer relationships
- Assist in enhancing our methodology of project delivery of our growing set of solutions
Requirements and Preferred Experience:
- Minimum of 3 years of project management or related experience in a SaaS environment
- Strong aptitude of technology tools and solutions
- Extra strong analytical thinking, strong system perspective, and diligent process analysis skills
- Strong initiative, innovative thinking skills, and ability to analyze details and translate into the “big picture” view
- Ability to adapt to a rapidly changing product and respond strategically to customer needs
- Technical aptitude and proficiency with Professional Services and CRM tools
- Experience with government budgeting concepts and practices and/or finance/budgeting solutions is a strong plus
Why OpenGov?
A Mission That Matters
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.
A Team of Passionate, Driven People
This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:
- Comprehensive healthcare options for individuals and families.
- Flexible vacation policy and paid company holidays
- 401(k) with company match
- Paid parental leave, wellness stipends, and HSA contributions
- Professional development and growth opportunities
- A collaborative office environment with weekly catered lunches
Top Skills
What We Do
OpenGov Citizen Services simplifies the way governments serve their communities by offering one cloud solution to power every permitting and licensing workflow.
