Hi, I’m Minnie your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
Join an elite team of IT professionals who are driven to success in finding innovative solutions for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies, and forward-thinking that helps our clients solve business problems and identify new opportunities and revenue streams.
We are looking for candidates only from Sydney as this is an onsite customer facing role.
We are looking for a Senior Agile Project Manager who will:
- Be responsible for end-to-end project management of assigned project from initiation to project closure.
- This role is customer-facing and must support the client Implementations for the Delivery organisation.
- Develop, implement, and maintain detailed project plans, schedules, and budgets for assigned project.
- Produce sprint plans and/or Agile releases (release trains) with the delivery team.
- Be proactive in identifying & managing project risks/issues with appropriate mitigation plans.
- Work closely with Scrum Masters, Test Managers, Architects, developers & agile delivery teams to ensure timely execution of all features and functionality.
- Project management solutions for clients taking full delivery ownership and embedding both agile SCRUM, SaFe Agile practices and waterfall delivery methodologies into our project delivery approach.
- Provide overall leadership to entire project team, including overseeing other functional team leaders.
- Create and manage the estimates, project plan, project schedule, resource allocation and expenses to ensure targets are reached.
- Ensure that customer deadlines are met within project budgets and agreed timelines.
- Plan and integrate the work of multiple teams on a project.
- Identify issues and risks in a timely manner and develops/implements appropriate mitigation and contingency plans.
- Report project status to both internal CSG and customer organisations in a timely and accurate manner.
- Communicate with internal/external clients to determine specific requirements and expectations; manage client expectations as an indicator of quality, perform timely escalations.
Is this opportunity right for you? We are looking for candidates who has:
- Bachelor’s Degree or equivalent experience
- 10+ years of project management experience working for mainstream consulting or professional services organisations.
- PMP, Agile or Scrum Master, SaFe Agile certifications
- A background in the IT, Banking or Telecommunications industry, as well as a wholesale or reseller business, is preferred.
- In-depth understanding of customer needs and the general impact of changes in business environment and industry trends. In-depth understanding of the client’s industry.
- Ability to understand and anticipate the client’s needs and provide consultancy as required.
- Ability to execute project plans and implementation plans simultaneously.
- Specialised project management skills to plan, monitor, and track projects to meet the target KPIs.
- Highly developed analytical and problem-solving skills to identify and diagnose complex problems.
Our Guiding Principles
Impact
Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity
Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
CSGer Perks & Benefits (Feel free to adjust this by regional benefits!)
- Employee Belonging Groups
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
Our Story
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.
Location(s):
AU.Sydney.Client
Top Skills
What We Do
Customer experience, commerce and payments have changed forever. With innovative new technologies like 5G and AI reshaping consumer expectations, it’s up to brands to deliver digital, engaging experiences that win over customers, no matter where they are in their customer journey.
That’s where CSG comes in. CSG is a purpose-driven, high-growth SaaS platform company helping some of the world’s most recognizable brands solve their toughest business challenges. We’re a trusted partner to global companies that want to evolve to meet the demands of today’s digital economy, with future-ready solutions that drive exceptional customer experiences.
Why Work With Us
We're high on respect and low on ego, making us an easy company to do business with and the best place to work. We cultivate a culture based on integrity, innovation, and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world. #ChooseCSG
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