Project Manager II, Delivery Lead (US - Remote)
Reports to: Manager, Services Delivery or Associate Director/Director/Senior Director, Services Delivery
Department: Services Delivery
Responsibilities:
Project Management
- Manage and lead a cross-functional project team responsible for the delivery of Suvoda’s products in support of client studies and initiatives
- Own responsibilities for project timelines, quality, team utilization, and on-time delivery; delegate and manage tasks and responsibilities across the team
- Manage client expectations regarding project timelines, delivery, scope, and internal and external responsibilities
- Serve as the point of contact for the client from contract award through system de-activation and archival, including leading status meetings, tracking all open issues or questions, and providing status updates as required
- Facilitate internal and external meetings for all assigned projects
- Set meeting agenda, share meeting minutes, and drive completion of action items internally and externally
- Drive team resourcing efforts with support and input from project team members
- Proactively assess project risks and escalate issues via established internal and external communication pathways
- Identify and assist with the implementation of process improvements within the team and department
- Assist the Product team and Services Solutions with the design and development of new features and initiatives by providing feedback based on client requests and project experience
- Support the training and development of new team members
- Assist the customer care team (as required) with providing support to system users for escalated support issues
Team Management
- Direct management and supervision responsibilities for team members including delegating, directing, and monitoring progress on assigned work
- Collaborating with Services Managers on performance management and development for their team members
- Providing input on priorities, giving formal feedback and participating for Performance Check-Ins in partnership with the League Lead and Services Manager (Coach)
- Identifying and assigning learning opportunities to the appropriate team members, with input and collaboration from the Services Manager
- Collaboratively working with team members to address challenges, solve problems and remove obstacles as needed
- Build and maintain a strong sense of belonging and connection within the team
- Proactively monitor the performance of team members, soliciting and providing meaningful feedback
- Meet regularly with team members to check-in on priorities and support needs
- Conduct frequent, meaningful conversations with team members and provide actionable, meaningful, timely feedback to foster employee growth and advancement
- Collaborate with employees' capabilities manager to stay aligned on employee performance, priorities, expectations, and career growth opportunities
- Operational Management
- Collaborate with Leadership for the ongoing assignment of studies
- Participate in the hiring process and decisions for the Services Delivery department
- Participate in and manage roll-out of process improvements and corporate updates in Services within their League
- Serve as an expert and internal escalation point of contact for team members in Services
- Lead team in effort to achieve scorecard targets related to capacity, compliance efficiency, quality and engagement
- Partner with Solutions Teams, Talent & Culture and Learning & Development talent to ensure training and best practices are delivered across the team
- Provide support related to Issue Management as required
Requirements:
- Bachelor's degree or equivalent experience required
- Interpersonal and communication skills
- Time management and organizational skill
- Ability to lead and motivate
- Analytical thinking ability
- Creative problem-solving ability
- Attention to detail
Experience:
- At least three years in eClinical software or comparable SaaS products preferred
As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you are based in California, we encourage you to read this important information for California residents linked here.
What We Do
Suvoda’s sole focus is to offer the industry’s leading SaaS solution for randomization and trial supply management. Suvoda’s Interactive Response Technology (IRT/IWRS) with Trial Intelligence combines the flexibility of a custom solution with the speed of a configurable platform, offering 4-6 week deployment, reimagined reporting, and easy integration.
