The Project Manager drives customer satisfaction and trust by delivering as planned and communicating proactively.
He/she leads the delivery project team and coordinates all the stakeholders by ensuring a correct planning, execution, quality, monitoring and handover, with the use of KONE methodologies and tools.
Finally, he/she drives profitability by ensuring contractual fulfilment and reaching financial targets.
Responsibilities and key activities
- Accountable for project scope, cost, and schedule management, and delivering the project within the defined contractual requirements and KONE objectives
- Proactive management of customer communication throughout the project, understanding of customer needs, objectives and promoting a trustful environment.
- Manages, leads and encourages the full chain project team to meet customer´s expectations. Communicates clearly, transparently and promotes active collaboration and caring of each other to reach mutual success for KONE and the customer.
- Sets clear targets for the project and plans accordingly. Plans and ensures sufficient project resourcing and competences.
- Ensure continuous risk and upsides management of the project, with specific focus on risk identification, mitigation, planning, escalation if needed and recovery actions, and on the other hand adding value by promotion of variations selling during the whole life-cycle of the project
- Ensure integrated project planning and management with customers and KONE full chain teams.
- Responsible for successful project framework implementation meaning project gates and project reviews according to project complexity with special focus on project governance (i.e. steerings)
- Ensures correct project’s financial planning and forecasting, cash flow management and revenue management.
- Responsible for actively driving Sales-to-Operations handover quality, accountable for handovers to Customer and Service as well as project closing activities
- Maintains safety awareness amongst employees and subcontractors leading by own example. Is aware of safety customer requirements and KONE Safety workplace requirements
- Planning of the Installation and tester resources together with relevant resource manager.
- Promoting the usage of lean practices at work.
Safety
- Proactivity in Safety, leading by example
Customer
- NPI for handover transactional surveys (CTS)
Quality
- Installation quality evaluation (IQE)
- First year call out rate (FYCOR)
Financials
- Pre-to-forecasted margin (P2F)
- Accuracy of Forecast
- CMII and P2P at project closing
- Change orders, monetary value and CMII
- Cash to cost, cashflow, account receivable.
Professional requirements
- Project Management (KONE Project Management Certification is required)
- Safety and quality management
- Risk and opportunity management
- Customer relationship management
- Project financial management e.g. controlling costs
- General contractual understanding
- General understanding of KONE end-to-end delivery process
- Understanding of relevant laws, standards, norms and other requirements
- Basic construction management and building system knowledge.
Entry-level requirements
- Project management experience
- Experience from customer organization or interface recommended.
- Educational qualification (college/university)
- English (practitioner)
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
Top Skills
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live.
As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.
Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.