Project Management Office (PMO) Manager

The PMO Manager will be responsible for overseeing and leading a team of 4-6 Project Managers (PMs) and ensuring the successful execution of utility CIS (Customer Information System) software implementations and related projects. The role will focus on driving standardization in project management processes, ensuring on-time delivery, and improving team performance, while working closely with key stakeholders in R&D, Sales, and Delivery. . The PMO Manager will also actively manage projects and serve as a senior project manager, directly handling complex projects alongside team leadership responsibilities. This includes running key initiatives, working closely with key stakeholders in R&D, Sales, and Delivery.

Key Responsibilities:

1. Team Leadership & Oversight:

• Manage and provide leadership to 4-6 PMs, ensuring efficient execution of project activities and on-time delivery.
• Oversee day-to-day operations of project managers, ensuring that project plans, status updates, and documentation are in alignment with organizational standards.
• Mentor and coach PMs, providing guidance on best practices for project management processes.
• Support PMs in addressing and resolving issues related to project delays, risks, and conflicts.

2. Project Management & Process Standardization:

• Standardize all project management documentation (e.g., project plans, status reports, risk logs) in both format and storage location to improve consistency and efficiency.
• Drive the adoption and continuous improvement of project management methodologies, ensuring alignment with Waterfall processes and Agile development within the organization.
• Collaborate with PMs to ensure that projects are aligned with the organization’s strategic goals and objectives, contributing to the successful completion of projects in line with customer expectations.
• Lead and document project management processes, contributing to the development and implementation of best practices across the organization
• While running projects, this position is responsible for managing the customer relationships during implementations and ensuring a high degree of customer satisfaction. There is a responsibility for project profitability, timely realization of revenue, and ensuring that they and the implementation team members maintain an expected level of billable utilization.

3. Stakeholder Interaction & Communication:

• Communicate regularly with key stakeholders, including Directors of R&D, Sales, VP of PS, and SVP of Delivery, to provide project updates and escalate issues when necessary.
• Provide valuable input into strategic decision-making around project prioritization and resource allocation, with final decisions made by senior leadership.
• Lead sales demos, presenting the project management process to potential clients to demonstrate the organization’s capabilities in delivering projects on time and within scope.

4. Reporting & Financial Oversight:

• Ensure regular updates on project statuses, timelines, and budgets, generating project status reports and project dashboards for leadership.
• Monitor and track the financial performance of projects (ranging from $10k to $2.5M), ensuring alignment with existing budgeting processes and maintaining accountability for project performance.
• Work closely with finance teams to receive regular updates on project expenditures, helping to manage forecasts and ensure financial goals are met.

5. Performance & Continuous Improvement:

• Measure and report on key performance indicators (KPIs), such as on-time delivery, process standardization, and customer satisfaction, to assess the success of projects.
• Identify opportunities for process improvements and implement changes to drive greater efficiency and alignment across the PMO.

Required Qualifications:

• Proven experience in managing project managers and overseeing a project portfolio, ideally with a focus on software implementations or similar technical projects.
• Familiarity with project management tools such as Jira, Spira, Confluence, SharePoint, and Clarizen.
• Strong understanding of Waterfall project management, with experience in Agile methodologies a plus.
• Experience in managing budgets for projects ranging from $10k to $2.5M.
• Excellent communication skills, both verbal and written, with the ability to interact with various stakeholders, including senior leadership and customers.

Desired Skills:

• Previous experience mentoring or coaching project managers in a fast-paced, dynamic environment.
• Ability to assess risks and conflicts in projects and escalate appropriately to senior leadership.
• Strong problem-solving abilities and a results-oriented mindset.
• Ability to thrive in a matrix organization, working cross-functionally with teams such as Sales, R&D, and Delivery.

Work Environment:

• Remote with up to 40% travel.
• Frequent communication through Teams, phone calls, and email to stay connected with remote teams and leadership.