Project Management Client Services, AVP

Ireland Client Change Team

Project Manager – AVP

Role Overview

In this position you will be part of the Client Change Team within the Client Management department. You will be responsible for management, co-ordination and implementation of business change programs across a number of State Street’s key clients. Such change programs consist of but are not limited to new fund launches/ mergers/conversions, IT Development Requests, initiatives prompted by Regulatory Requirements etc. Working with a number of departments across our organization, this role requires significant organizational and communication skills, and the ability to understand client requirements and meet project timeframes

Successful delivery of an overall program of change and client satisfaction is a key goal for this role and you will be supported in this role by a team of subject matter experts representing your virtual project team.

The ideal candidate will have good project management, team management and client communication skills, and can work on their own initiative to see a project through to completion.

Major Responsibilities

· Take ownership for the quality of the overall service delivery to key clients.

· Plan and manage resources efficiently with the support of the VP and generate capacity within the team where possible

· Ensure a robust project governance model is in place. Develop and maintain project plans and reporting to deliver successful business change for the client

· Coordinate, prioritize, and actively manage tasks as needed to meet project timelines & business needs Escalate in a timely fashion where deliverables are not being met and will have a key impact on project delivery

· Ensure project scope is clearly documented and understood by all stakeholders

· Chair weekly internal and client facing calls to discuss project status

· Build a good working relationship with internal departments. Be proactive in ensuring each work stream is delivering on project commitments.

· Manage IT development requests through the RITE process

· Address risks identified during the project planning phase and ensure adequate review of business practices and appropriate corporate governance procedures.

· Ensures superior client satisfaction by acting as an advocate for clients and ensuring client issues are resolved

· Set and maintain standards of personal and professional performance, ensuring staff accountability and adherence to company policies and procedures

· Co-ordinate and implement training and development activities for individuals on the team. Provide coaching, guidance and support to staff on technical, professional and client issues

Qualifications

· 7 years + experience within the funds/financial services industry.

· A good working knowledge of Fund Operations

· Must possess strong client facing, interpersonal, organizational skills

· Strong problem resolution and analytical skills

· Possess confidence to challenge work stream experts when required

Proven team management capabilities

· Ability to multi-task and prioritize workload

Why you should join us 

• Generous holiday entitlements, including additional Birthday Day Off and Paid Volunteer Days 
• Supportive and encouraged hybrid work-life balance 
• Expansive inclusion, diversity and equity programme 
• Private medical insurance, health screenings, flu vaccinations and eye testing 
• Employee wellbeing and mental health support programme 
• Parental and caretaker support 
• Attractive pension plan 
• Life assurance and long-term disability support 
• Multiple local community volunteering opportunities 
• Profit sharing scheme 

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Inclusion, Diversity and Equity 

Inclusion, diversity and equity is our company-wide effort strongly supported by our State Street Ireland senior management team, which recognizes unique talents of our employees to ensure that they feel engaged and valued. 

We provide local support to more than 24 employee networks with over 100 chapters across the globe, regional/country teams and business units’ employee action committees. We are very proud of our employees ongoing engagement in developing our culture and values. We recognize and value the strength that comes from diversity and engage with industry partners to drive this forward collectively. 

We will continue to nourish our culture, so every employee feels valued, inspired and empowered to leverage their diverse experiences and identities, which provide innovative, authentic and enhanced service to our clients and to our community, and each other. 

About State Street 

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. 

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. 

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. 

State Street is an equal opportunity and affirmative action employer. 

Discover more at StateStreet.com/careers 

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